ISM Canada
ISM Canada employees brainstorming new strategies for enhanced customer experience

Recognized as one of Canada's Top 100 Employers (2016)

Here are some of the reasons why ISM Canada was selected as one of Canada's Top 100 Employers (2016), Canada's Top Family-Friendly Employers (2016) and Saskatchewan's Top Employers (2016):

  • ISM Canada helps employees balance their working and personal lives through a variety of alternative work options including telecommuting, flexible hours, shortened work weeks and a formal earned-days off program -- on-the-job employees can also take advantage of monthly "coffee-break massages"
  • ISM Canada helps its new moms and dads with maternity and parental leave top-ups (to 35 weeks), including adoptive parents
  • ISM Canada helps employees save for life after work with contributions to a defined contribution pension plan -- employees may also share in the company's success through a share purchase plan
  • ISM Canada encourages employees to keep up-to-date with full tuition subsidies for courses at outside institutions, subsidies for professional accreditation, in-house and online training programs, career planning services, and even financial bonuses for the completion of some programs, up to $1,100
Description.

Employer Background

Industry Custom Computer Programming Services
Parent company IBM Canada Ltd.
Parent company head office Regina SK
Full-time employees in Canada 881
Part-time employees in Canada 23
Workforce engaged on a contract basis 7%
Average age of employees in Canada 43
Longest serving employee 40 years

Physical Workplace

Commuter amenities transit subsidies, free parking, subsidized parking, secure/sheltered bicycle parking
Workplace features located in Regina Research Park on the University of Regina's campus, employees receive discounted memberships at the Fitness and Kinesiology Centre at the University of Regina and have free access to a mini-gym across the street, workplace features a private outdoor courtyard with barbecue, telecommuter workstations, self-serve lunchroom, outdoor barbecue, outdoor patio
Other nearby amenities fitness club, Wascana Park, daycare, restaurants, shopping mall

Work Atmosphere & Communications

Employee social committee name ISM Canada Social Club (est. 2000)
Recent social events seasonal celebrations such as a Halloween costume contest, annual pancake breakfast (served by management), Christmas party for employees and a separate event for employees' children, summer barbecue
Cultural aspects employee sports teams, business casual dress, casual dress Fridays
Employee communications intranet site, company newsletter, traditional/email suggestion box

Financial Benefits & Compensation

Outside salary surveys participates in outside salary surveys every 12 months
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-contribution (DC) pension
Long-term planning life & disability insurance
Share purchase plan available to all employees
Referral bonuses new employee referral bonuses (up to $1,000) for some positions
Additional financial benefits discounted auto lease rates, rental cars, computer purchases, in addition to salary surveys and depending on employee group, compensation levels are determined through the collective bargaining process and through direction of ISM's parent company, IBM Canada

Health & Family-Friendly Benefits

Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Minimum hours worked for coverage 30 hours per week
Waiting period for coverage 90 days
Family coverage option yes
Dental coverage routine, restorative, orthodontics
Traditional coverage (e.g. prescription drugs) yes
Additional coverage employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, homecare, medical equipment and supplies, massage therapy, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. accupuncture, naturopathy), optional monthly 15 minute "coffee break massages"
Maternity top-up (mothers) up to 100% of salary for 6 weeks
Parental top-up (mothers) up to 75% of salary for 29 weeks
Parental top-up (fathers) up to 75% of salary for 35 weeks
Adoption top-up up to 75% of salary for 35 weeks
Alternative work options flexible work hours, shortened work week (fewer hours with less pay), telecommuting, earned days off program

Vacation & Personal Time-Off

Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Maximum vacation allowance employees move to a maximum of 6 weeks of vacation over their career
Unpaid leave maximum 12 months
Additional time-off information vacation jumps vary by employee group

Employee Engagement & Performance

Managers receive performance review training yes
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition individual performance bonuses, on-the-spot rewards, long-service awards, President's Award (from $2,000 to $5,000), Outstanding Contribution Award (from $300 to $2,000), team and individual achievement awards programs
In-house survey period in-house surveys are conducted every 24 months

Training & Skills Development

Career planning in-house career planning services
In-house training initiatives in-house training, online training, subsidies for professional accreditation, tuition subsidies related to job
Tuition subsidy coverage employer covers up to 100% of tuition per year
Tuition subsidies (unrelated to job) yes
Unrelated tuition subsidy coverage employer covers up to 100% of non-related tuition per year
Financial bonuses for course completions yes

Community Involvement

Scope of charitable involvement local, national
Employee charitable involvement employees are involved in selection of charities
Total employee volunteer hours (on company time) over 1,000 hours last year
Total number of charities supported last year approximately 6 charitable and community organizations were supported last year
Some of the community organizations supported United Way, FCC Drive Away Hunger, Operation Someone Cares About Results (OSCAR), Regina Globe Theatre, Street Culture Kids, Movember
Community highlight The company maintains a primary focus on information and technology-related initiatives in the community. As part of this focus, ISM established a partnership with the Arcola School in Regina to provide opportunities for employee mentors to work alongside students, enabling a greater understanding of technology as well as highlighting possible career paths and encouraging them to stay in school. The company has also established an employee-managed community investment committee to oversee ISM's various sponsorship investments.

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