Recognized as one of National Capital Region's Top Employers (2017)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 12, 2017)
Here are some of the reasons why Montfort Hospital / Hôpital Montfort was selected as one of National Capital Region's Top Employers (2017):
- Montfort Hospital recognizes exceptional performance through distinction awards for organizational values and the "Montfort Angels" awards, awarded to employees by patients or their families -- and also hosts an annual "Gala du Mérite" to celebrate employee engagement and contributions towards research and teaching
- Montfort Hospital encourages employees to plan for the future with retirement planning assistance and contributions to a defined benefit pension plan -- additionally, the organization offers phased-in work options for employees nearing retirement
- Montfort Hospital invests in ongoing employee education with tuition subsidies for job-related courses, and also provides opportunities for students and new grads to gain on-the-job experience through paid internships, co-op placements and summer student roles
Montfort - a place to grow
As a nursing student at the University of Ottawa, Catherine Bertrand did several internships at Montfort before graduating and landing a permanent job as a bedside nurse in 2012. A mere three years later, she was promoted into the role of Clinical Manager.
"Everyone asks me how did you get into management so fast?" she says, and then answers the question: "I got a lot of support."
Bertrand credits her colleagues at the francophone academic hospital, which serves patients in both English and French. When she first arrived, she was immediately impressed by the positive environment and commitment to patient care. Then, as a full-time nurse, she took advantage of opportunities to try out different roles and later to mentor student nurses.
Now, as a new leader, she participates in quarterly leader development sessions where she gets feedback and support from her managers while sharing improvement ideas suggested by her team members. These sessions help her develop professionally as a clinical manager and give her the confidence to assist her team in their jobs.
Montfort's President and CEO, Dr. Bernard Leduc, has made leadership development for promising employees like Bertrand a hospital priority. "We offer good opportunities for our leaders to be engaged and involved in decision-making, contributing to improvements we're making at the hospital," he says. The goal is to ensure that ideas and policies are effectively cascaded down from top management and that improvement ideas are pushed up from frontline staff.
"If Catherine tells me a nurse did something exceptional and says she would like me to recognize her, I will take the time to personally thank the employee for 'living our values,' by either visiting them on the floor or sending them a special handwritten card at home," explains Leduc. In the past, Bertrand herself was a card recipient after a doctor on her unit wanted to thank her for being so involved with patient care. "It's still on my fridge," she says.
One of Montfort's key goals in its quest to improve patient care is staff engagement. Leduc, a family physician with an executive MBA, is constantly on the lookout for evidence-based tactics that will lead to further success. In the same way they do medical rounds with patients, Leduc and all Montfort managers meet with their staff members monthly to ensure that they have what they need to excel in their roles It is a dialogue meant to take the pulse, identify improvement opportunities and celebrate successes.