Recognized as one of Saskatchewan's Top Employers (2017)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 11, 2017)
Here are some of the reasons why Saskatchewan Workers' Compensation Board was selected as one of Saskatchewan's Top Employers (2017):
- WCB Saskatchewan helps employees balance work and their personal commitments with flexible hours, shortened work weeks, a 35-hour work week option (with full pay), and a formal earned days off program
- WCB Saskatchewan also encourages employees to adopt healthy lifestyles through a dedicated rewards program and maintains a healthy lifestyles committee, which provides a variety of programs to support employee health & wellness, including exercise, nutrition, and smoking cessation
- WCB Saskatchewan invests in the long-term development of employees with tuition subsidies for courses related and indirectly related to their current position, career planning services, and a variety of in-house training programs
At Saskatchewan WCB, customer service is their priority
In a typical day, the Saskatchewan Workers' Compensation Board (WCB) receives hundreds of calls, emails and reports from Saskatchewan people who have been injured on the job.
"We do serious work here," says Peter Federko, CEO of the WCB. "We exist to serve our customers, particularly when their lives have been disrupted by an injury. Our employees at every level play a critical role in assisting customers when they are so vulnerable. It is challenging work, but we strive to maintain a culture that supports our employees while continuing to find ways to improve service to our customers: Saskatchewan's workers and employers."
With two locations in Saskatchewan - Regina and Saskatoon - the WCB provides workplace insurance to Saskatchewan employers and benefits to Saskatchewan workers who are injured on the job.
Deb Roberts, a Claims Quality Assurance Evaluator and Trainer, has had a 35-year career at the WCB. She began as a dictatypist, moving into the claims area, working in Board Services, assisting with Appeals, before taking on her current role. She appreciates how her career at the WCB has allowed her to broaden her experience.
"It's great to be able to share what I've learned," she says. To qualify as a trainer, Roberts earned an adult-education certificate and a human resources certificate by taking night classes at the University of Regina, which the WCB paid for through its training and professional development program.
The WCB is focused on continuous process improvement as a means of better serving customers. Federko explains, "Equipping staff like Deb through professional development and through support on the job is how we enable good problem-solvers. Our management team and Executive group encourages everyone at WCB to provide new ideas: 'How can we make this easier for our customer?'"
Employees at WCB are able to balance work and life with flex hours and earned days off. By working an extra 17 minutes a day, unionized staff gain an earned day off every two weeks, typically a Friday or a Monday. "We strive to have a really healthy culture," says Federko. "Our staff surveys show that our people are dedicated to our customers and engaged in the work they do."
Roberts agrees: "The executive team is very accessible. They listen to our ideas and encourage us. When I train new people, I tell them we have the training manuals, but they have fresh eyes. We are always open to new ideas."