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TELUS Corporation
TELUS employee taking advantage of the company's 'Work Styles' program that offers staff a range of alternative working options

Recognized as one of Canada's Top 100 Employers (2017)

Here are some of the reasons why TELUS Corporation was selected as one of Canada's Top 100 Employers (2017) and BC's Top Employers (2016):

  • TELUS encourages employees to work from home through a formal "Work Styles" program, designed to help employees easily adopt flexible work arrangements where possible -- the long-term initiative aims to have 70% of employees in major centres able to work from home or on a mobile basis for part of the time
  • TELUS employs a Chief Wellness Officer to support employee efforts to make healthy choices and launched a 12-week "Self-Health" pilot program to help employees take better long-term care of their health and minimize the risk of illness and disease
  • TELUS' new corporate headquarters in Vancouver (TELUS Garden) received LEED Platinum certification for its many energy-saving (and producing) features and was designed to better accommodate the changing nature of work for many employees, offering telepresence rooms, reservable walk-station treadmill desks and onsite restaurants that offer their own online ordering system
TELUS employees enjoying a team member celebration at TELUS Garden

Employer Background

Industry Telecommunications
Publicly traded yes
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 23,328
Part-time employees in Canada 3,312
Full-time employees worldwide 44,274
Workforce engaged on a contract basis 21%
Average age of employees in Canada 39.9
Longest serving employee 47 years

Physical Workplace A+

Commuter amenities car-pool sign-up program, free parking, subsidized parking, secure/sheltered bicycle parking
Workplace features employees recently moved into the new state-of-the-art TELUS Garden head office, which occupies an entire city block in downtown Vancouver, the new structure incorporates energy efficient design (already receiving LEED Platinum certification) and features the city's largest rooftop solar panel installation, triple-glazed windows, a rainwater harvesting system for non-potable water, outdoor terraces and state-of-the-art building control systems, the building is projected to reduce energy demand by up to 90% and reduce CO2 emissions by 1 million kilograms annually (the equivalent of planting 25,000 trees every year), additional workplace features include state-of-the-art telepresence rooms, reservable walkstation treadmill desks, exterior walls to showcase local works of art and broadcast cultural events, nap room, religious observance room, self-serve lunchroom, outdoor barbecue, outdoor patio, discounts at local restaurants
Employee lounge amenities comfortable seating, fireplace, music, television, video games, pool table, foosball table, table hockey, board games, table tennis, branded Cafe Fresh kiosks, rooftop patios and gardens, outdoor fireplaces
Onsite cafeteria healthy menus, special diet menus, subsidized meals, new head office also features two onsite restaurants (Glowbal and Nosh, which features its own online ordering system)
Onsite fitness facility shared use facility, subsidized membership, treadmills, stationary bikes, stairmasters, instructor-led classes (yoga, boot camp), rowing machines, weights, shower facilities, personal trainer services at discounted rates, massage therapy, acupuncture, chiropractor
Other nearby amenities YMCA (with onsite daycare), fitness club, daycare, restaurants, shopping mall, Robson Street, Pacific Centre Mall (with underground access to the SkyTrain), Robson Street, Vancouver Art Gallery, Vancouver Public Library, BC Place and Rogers Arena

Work Atmosphere & Communications B+

Recent social events each business unit organizes its own events each year (either entirely or partially funded by the company), events include barbecues, boat cruises, golfing, summer picnics, company-wide holiday galas and parties, a unique Customers First Champions Gala (hosted by senior leadership for up to 300 customer service employees and their guests) as well as a number of recognition events during the year
Cultural aspects employee sports teams, business casual dress, casual dress (e.g. jeans) daily, music while working, can bring pets to work when needed, concierge services available
Employee communications intranet site, company newsletter, traditional/email suggestion box
Other in-house communications interactive forums where employees can meet the CEO and executive leadership team and ask questions, podcasts and a CEO blog, internal social network (called JAM)

Financial Benefits & Compensation A

Financial benefits note TELUS has multiple employee groups, financial benefits may vary by position
Outside salary surveys participates in outside salary surveys every 12 months
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-contribution (DC) pension
Long-term planning retirement planning assistance, life & disability insurance
Share purchase plan available to all employees
Year-end bonuses available to all employees
Referral bonuses new employee referral bonuses (up to $5,000) for some positions
Signing bonuses available for some positions
Additional financial benefits subsidized home internet, company discounts included on home phone, internet, television and wireless services, discounts also extend to retirees and employee friends and family, unique Life Balance Account (includes $500 to be used as employees wish, from savings to weekend getaways), performance share options for senior leadership

Health & Family-Friendly Benefits B+

Health plan note TELUS has multiple employee groups, health plans may vary by position
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Flexible coverage health plan is flexible with adjustable premiums and coverage levels
Minimum hours worked for coverage 10 hours per week
Waiting period there is no waiting period for coverage
Family coverage option yes
Dental coverage routine, restorative, orthodontics
Traditional coverage (e.g. prescription drugs) yes
Additional coverage employee assistance (EAP) plan, semi-private hospital room, physiotherapy, medical travel insurance, homecare, medical equipment and supplies, massage therapy, nutrition planning, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. accupuncture, naturopathy)
Other health plan information eye care coverage includes eye examinations, hosts regular healthy lifestyle challenges for employees (including the winter National Fitbit Challenge and the autumn Trektober Challenge), recently launched a Self-Health pilot program, providing health screening and biometric testing, a wearable device to track physical activity levels, access to coaches to develop wellness action plans and resources to help employees maintain long-term healthy lifestyle
Family-friendly benefits note TELUS has multiple employee groups, family-friendly policies may vary by position
In vitro fertilization (IVF) $9,000 per lifetime
Maternity top-up (mothers) up to 70% of salary for 17 weeks
Additional family-friendly benefits extended parental leave to unpaid leave, academic scholarships of up to $2,000 per child
Alternative work options flexible work hours, 35-hour work week (with full pay), shortened work week (fewer hours with less pay), compressed work week, telecommuting
Additional family-friendly information formal work-from-home strategy for eligible employees through the Work Styles at TELUS program (the company's goal is to have up 70% of eligible employees to incorporate off-site work into their work routines), depending on their group some employees receive maternity top-up payments to 95% of salary for 15 to 17 weeks, emergency daycare services (available at some locations)

Vacation & Personal Time-Off B+

Vacation note TELUS has multiple employee groups, vacation policies may vary by position
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 8 years of employment
Maximum vacation allowance employees move to a maximum of 5 weeks of vacation over their career
Personal paid days off employees can schedule 3 personal days off each year, as needed
Unpaid leave of absence option yes
Self-funded/deferred salary leave yes
Additional time-off information duration of leave varies by request (an employee is currently on leave serving as a Member of the Legislative Assembly in Alberta)

Employee Engagement & Performance A

Employee performance reviews employees receive individual performance reviews every 12 months
Managers receive performance review training yes
360° feedback option as part of the review process, performance feedback is also solicited from co-workers and other managers familiar with each employee's work
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition individual performance bonuses, on-the-spot rewards, long-service awards, tailored and unique rewards (i.e. travel), peer-to-peer Bravo rewards program, Customers First Champions recognition program for customer-facing employees, TELUS Legends awards for current and former employees who have worked a minimum of 20 years, President's Club and Premier Club programs for top performing sales employees
In-house survey period in-house surveys are conducted every 12 months
Outside survey period outside consultant surveys are held every 12 months

Training & Skills Development A+

Career planning in-house career planning services, online employee skills inventory
In-house training initiatives apprenticeship/skilled trades programs, mentoring, in-house training, online training, leadership training, paid internships, subsidies for professional accreditation
Tuition subsidies (related to job) yes
Tuition subsidy coverage employer covers up to 100% of tuition per year
Tuition subsidies (unrelated to job) yes
Unrelated tuition subsidy coverage employer covers up to 100% of non-related tuition per year
Financial bonuses for course completions yes
Unique training & development programs attainment of professional accreditation is recognized by pay increases or through incentive rewards, leadership development programs (from junior to senior personnel)

Community Involvement A+

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities, employees receive paid time off to volunteer
Total number of charities supported last year approximately 4,400 charitable and community organizations were supported last year
Some of the community organizations supported David Foster Foundation, Juvenile Diabetes Research Foundation, TELUS Ride for Dad, Free the Children, World Wildlife Fund Canada, Hockey Education Reach Out Society, Tree Canada, Salvation Army
Charitable giving matches employee donations, matches employee volunteer hours with company donations
Community highlight TELUS directs its charitable giving through employee time, expertise, technology and financial support in three major areas, health and healthcare, education and a healthy environment. In the past year, employees, retirees, friends and families logged over 830,000 volunteer hours through the formal TELUS Days of Giving initiative and together, with company contributions, raised over $43 million for charitable and community initiatives across the country -- the decade-long Days of Giving program has helped to raise over $440 million and contributed over 6.8 million volunteer hours since its establishment

Recognized as one of Canada's Top Employers for Young People (2016)

Here are some of the reasons why TELUS Corporation was selected as one of Canada's Top Employers for Young People (2016):

  • TELUS manages a rotational leadership development program for new university or college graduates, hiring grads for a 24- to 36-month period in areas such as finance, information technology, marketing and engineering -- grads are assigned a mentor, gain hands-on experience through multiple business roles, receive coaching from managers and regularly interact with senior leadership, including the CEO
  • TELUS created the Innovation Project, a nationwide internal business case competition for employees in the leadership development program -- participants identify an area of opportunity that will add value to the organization and present a business case to mentors and senior leaders in various rounds until a final winner is selected
  • TELUS hosts a Social Enterprise Competition, allowing employees to share ideas for a social enterprise that will help Canadians enhance their well-being -- the winning team received $50,000 in seed capital and a 6-month paid secondment to bring their idea to life -- last year's winning idea was "MyCritter Pal", a mobile application that leverages the accessibility and capabilities of a smartphone to provide personalized mental wellness coaching
TELUS employees in the President's Club celebrating a day in Rome

Highlights

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 24,241
Student opportunities summer jobs, co-op opportunities, paid internships
Tuition subsidies (related to job) yes
Career development in-house training, online training, in-house career planning services, mentoring, leadership training, online employee skills inventory, apprenticeship/skilled trades programs
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Unique initiatives Leadership Development and Alumni networks for participants of rotational leadership development, Converged Technology Professional apprenticeship program

Recognized as one of Canada's Best Diversity Employers (2016)

Here are some of the reasons why TELUS Corporation was selected as one of Canada's Best Diversity Employers (2016):

  • TELUS established a 12-month supplier diversity mentorship program, providing six diversity-certified companies opportunities to work directly with a TELUS executive to develop strategies to strengthen their business -- additionally, the company co-hosted a supplier diversity development workshop to share information and facilitate networking
  • With over 850 members, TELUS' "Spectrum" forum promotes inclusive policies and practices for LGBTQA employees and organizes internal learning and networking opportunities -- the network is currently planning an education series on gender diversity and HIV awareness, and the Toronto chapter recently offered mentoring to help LGBTQ students prepare for life after university, in partnership with the Rotman Commerce Pride Association
  • TELUS created "Mosaic", an employee resource group to support new Canadians -- members participate in the Career Mentorship Program, a joint initiative of the Edmonton Region Immigrant Employment Council, the Toronto Region Immigrant Employment Council and the Immigrant Employment Council of BC, to connect skilled newcomers with experienced professionals for mentoring
TELUS employees celebrating the winners at the CHLOE Awards in Toronto, Ontario
"When a company embraces and encourages diversity and inclusiveness, the whole person comes to work. This is where TELUS gets its creativity. This is how TELUS and I benefit. I am able to bring my whole self to work. I do not have to hide or lie about my life nor waste any energy trying to do so. This brings comfort, joy and harmony to my life. In exchange, TELUS and my customers receive my total loyalty and engagement. It's simple and I wish that more companies would adopt this philosophy. It's about acceptance, richness of thought, lack of ignorance and the culture of being consulted." Al-Noor R., Senior Technology Specialist

Highlights

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 24,241
Workforce representation female employees (37 %), female managers (35 %), visible minority employees (16 %), visible minority managers (18 %), Aboriginal employees (1 %), Aboriginal managers (1 %)
Diversity programs for disabilities, women, visible minorities, Aboriginal peoples, LGBT, military veterans, new Canadians
Employee resource groups Abilities Network (persons with disabilities), Alliance (military), Connections (network for women, over 3,400 members, hosted 150 local events), Eagles (Aboriginal peoples), Mosaic (new Canadians), Spectrum (LGBT)
Formal commitment diversity and inclusiveness office (responsible for overseeing the company's diversity strategy), diversity and inclusiveness council, diversity and inclusiveness annual report, gender transition guidelines
Unique diversity initiatives CHLOE awards (recognition program for women organized by Connections resource group), Aboriginal pilot mentorship program
Diversity community partnerships S.U.C.C.E.S.S. (career fair for internationally trained professionals), Women's Executive Network, Women of Influence, Out on Bay Street, Allies Montreal, Career Edge, Pride at Work Canada, First Nations Employment Service, Canadian Gay and Lesbian Chamber of Commerce, Canadian Aboriginal and Minority Supplier Council

Recognized as one of Canada's Greenest Employers (2016)

Here are some of the reasons why TELUS Corporation was selected as one of Canada's Greenest Employers (2016):

  • TELUS' Sustainability Council is comprised of 15 employees who support employee-led Green Teams at offices across the country, organizing a range of events to engage colleagues including promoting carpooling (in partnership with Smart Commute), hosting recycling drives, assisting in waste audits, hosting gardening and composting workshops and organizing webinars and film screenings on sustainability
  • TELUS' new corporate headquarters in Vancouver (TELUS Garden) is being constructed to LEED Platinum standards and will feature rooftop solar panels, triple-glazed windows, a rainwater harvesting system for non-potable water, outdoor terraces, and state-of-the-art building control systems -- the building is being designed to consume 80 percent less energy than a similar sized building
  • TELUS actively encourages employees to work from home through its formal "Work Styles" program, designed to assist employees in adopting flexible work arrangements and reduce the number of trips to and from the office -- the program helps reduce greenhouse gas emissions significantly by not only reducing employee travel but also the company's overall demand for real estate
Employees, family members and retirees teamed up to take part in TELUS' annual Day of Giving, a nationwide day of volunteering with many ecologically focussed projects

Highlights

Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 24,241
Employee green team Green Teams (local and open to all employees), new Sustainability Council (comprised of 15 employees who dedicate from 5 to 10 percent of their paid working time to champion sustainability initiatives and support local Green Teams)
Senior executive who oversees initiatives Chief Sustainability Officer and the Sustainability Steering Committee (comprised of senior personnel)
Formal strategy/policy name Environmental Management System (aligns with ISO 14001:2004 standards), Environmental Policy (public statement)
Unique green initiatives longstanding ongoing program to recycle cellphone (over 580,000 handsets last year) through the industry-led "Recycle My Cell" program, and offers certified pre-owned phones to help maximize the lifespans of perfectly useable phones, full suite of teleconferencing products to help business customers reduce unnecessary travel
In-house waste reduction and recycling organics (pilot program with intention to expand), electronic waste, batteries, hazardous waste (motor oil, antifreeze), cellphones, furniture (donated where possible), and recently conducted a waste review and established a 90 percent long term (five years) waste diversion from landfill target
Commuter amenities car-pool sign-up program, secure/sheltered bicycle parking
Publishes sustainability report yes
Green community initiatives Good Deeds for Wild Things (wildlife and conservation initiative in partnership with the World Wildlife Foundation, Tree Canada and the Nature Conservancy of Canada), World Wildlife Foundation (made a $1 million investment over four years to support animal and habitat protection initiatives), Tree Canada (over half a million trees and saplings have been planted and maintained since 1998)
Head office LEED Pending
Other location LEED Pending
Building footprint includes rainwater collection, community garden at its Toronto office (TELUS House Toronto) that's expected to grow over 400kg of produce annually (food and any proceeds will be donated to local food charities), also features auto lighting system and programmable blinds to maximize natural lighting, rainwater collection for non-potable uses, other building accreditation (BOMA etc.)

The Career Directory

TELUS Corporation has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.
TELUS employees having fun on the dance floor at the grand opening of TELUS Garden in Vancouver, British Columbia

Highlights for New Grads

Industry Telecommunications
Major Canadian hiring locations Victoria BC, Vancouver BC, Burnaby BC, New Westminster BC, Edmonton AB, Québec QC, Rimouski QC, Surrey BC, Calgary AB, Toronto ON, Prince George BC, Mississauga ON, Longueuil QC, Scarborough ON, Barrie ON, Saint-Laurent QC, Ottawa ON, Montréal QC, Sainte-Marie QC
Full-time employees in Canada 23,328
Part-time employees in Canada 3,312
Student opportunities paid internships, summer jobs, co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, in-house career planning services, leadership training
Tuition subsidies (related to job) yes
Other info for new grads TELUS continues to support the next generation of leaders in their career success through graduate programs, including a Graduate Engineering Leadership Development Program, a Finance Development Program, and a Marketing Development Program.
Typical new grad positions Product Analyst, Business Analyst, Project Manager, Marketing Coordinator
Starting salary $55K to $60K
Work perks health benefits for new employees, flexible work hours, telecommuting
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

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