Recognized as one of Greater Toronto's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Dec 6, 2018)
Here are some of the reasons why Amex Bank of Canada was selected as one of Greater Toronto's Top Employers (2019):
- Amex Canada helps employees save for the future with a defined contribution pension plan and matching RSP contributions -- and rewards employees who have completed 30 years of service with a retirement trip, covering the costs of a vacation of their choosing to a maximum of $5,000
- Amex Canada celebrates exceptional performance and achievement through a number of initiatives including an internal Reward Blue recognition program (with a redeemable points rewards system), the Hall of Fame Award, the President's Award and the Edward P. Gilligan Award for Innovation
- Amex Canada supports employees who are new mothers with maternity leave top-up payments, to 100% of salary for up to 12 weeks (extended from 6 weeks previously) -- and offers the convenience of onsite daycare when employees are ready to return to work
Amex Canada cares about support and flexibility
Young and ambitious, Nikki Grant feels she's found the perfect employer for growing her skills and career. Grant, 29, has worked as a Lifestyle Consultant within the Travel and Lifestyle Services business at American Express Canada for more than two years - she makes restaurant reservations for premium Cardmembers and books concert and theatre tickets, among other tasks.
With Amex, she says, she has found a company "that really cares, which you don't often find in a lot of large organizations. They really want to know about us as a person, and they tailor our regular coaching sessions to us so that we're set up for success."
The caring - and accommodating - nature of the company has been a particular benefit for Grant given that, in addition to working full-time, she is also in the third year of completing her degree in communications.
"Within my department, we have the opportunity to do a variety of shifts as well as switch shifts if something doesn't work in your favour," she says. "For example, I had a morning shift in the summer and then when it came to registering for school, I didn't have to worry about whether I'd be able to take a certain course or not because of work, as I knew that my colleagues had my back and were always willing to lend a helping hand. Management is also great with me being in school, especially when I have exams and things like that."
Flexibility for staff, as well as support, are key for the company, says Catherine Finley, Vice-President of Human Resources. "One of our core values is enabling our employees to maintain work-life balance. When we look at our employee satisfaction survey, 90 per cent of all our Canadian employees say that their leaders give them the flexibility they need."
She notes the case of "two high performing managers" who each wanted to work half-time and were permitted - after it was determined the needs of the business would be met - to combine their jobs into one.
Both Grant and Finley cite the company's new open-concept office at Sheppard Ave. and Victoria Park in Toronto. For Grant, it helps facilitate "great camaraderie among our team. We get to meet face-to-face with our directors every day - when they come in, they say 'hi' to you."
Finley says the company is heavily invested in staff training and development, for both managers and working-level employees. For the former, there's a relatively new training partnership with Harvard University. "Leadership training is offered to all of our manager-and-above employees and they get a certificate at the end," she says. "I'm going through it myself. It really adds a richness to dialogue at the leadership level."
Another current focus for Amex is mental-health wellness. "On World Mental Health Day we hosted an all-employee event," says Finley. "I want to continue to push to have mental health enter our common vernacular so that we can remove any stigma associated with mental issues and ensure that people are showing up to work with a healthy outlook."
Finley also notes the company's commitment to inclusiveness and the advancement of female employees. "For the past three years, women have made up 55 per cent of the American Express senior leadership of our directors and above. If we look at our VP-and-above population, 59 per cent of them are women. We provide opportunities to really elevate our women and have many events and resources, including mentorship, to ensure we have gender parity."
Grant, who hopes to take advantage of the company's new job-shadowing program once she completes her studies, notes that inclusiveness is critical. "As a young female, it's really important for us to see that we can strive for the top and one day be a female VP in the company."
Recognized as one of Canada's Best Diversity Employers (2018):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 1, 2018)
Here are some of the reasons why Amex Bank of Canada was selected as one of Canada's Best Diversity Employers (2018):
- Amex Canada supports the development and advancement of female employees through the "Women at Amex" strategy and hosts monthly roundtable discussions with executives on topics such as work-life balance and the importance of sponsorship and mentorship
- Amex Canada manages a Women's Interest Network, an in-house employee group to support networking and community building amongst women -- the group organizes a number of events throughout the year including a guest speaker series, networking opportunities and policy reviews
- Additionally, Amex Canada maintains 10 active employee network chapters to provide networking and development opportunities to members -- the company has over 500 participating employees and hosted over 15 employee network events in the past year
"American Express is a diverse workplace. The faces you encounter reflect what Canada is all about - a mixture of people from a wide range of cultural backgrounds and ethnicities. Not only does that make for a dynamic environment to work in, but it's also a strategic strength. When employees bring their own unique perspectives to the table, or their experiences from other places they've lived and worked, that often translates into better-developed ideas and more thoughtful outcomes." Michael B., Payments Consultant