Recognized as one of Canada's Top 100 Employers (2019) and Montreal's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 8, 2018)
Here are some of the reasons why Bell Canada was selected as one of Canada's Top 100 Employers (2019) and Montreal's Top Employers (2019):
- Along with creating the national "Let's Talk" initiative, Bell Canada helps employees prioritize their own health and wellness with a dedicated site on the company's intranet (with related articles, videos and training), and expanded coverage for mental health services as part of its health benefits plan (to $3,000)
- Bell Canada cultivates a culture of recognition through a number of initiatives, including the Bravo Awards (presented at an annual gala which has featured musical guests such as the Sam Roberts Band and John Legend) and the President's Wallet program to commemorate employee retirement (a tradition since 1931, retiring employees receive an embossed leather wallet with a signed thank you letter from the CEO)
- Employees working across Bell Canada's various locations enjoy a variety of local and onsite amenities -- head office employees receive subsidized membership to a fully-equipped onsite fitness facility as well as access to nutritionist, massage therapist and physiotherapist services, while Bell Media's historic downtown Toronto office houses CP24 and other programs, and is in the heart of the trendy Queen Street West neighbourhood
At Bell, embracing change means creating the future
You may have heard the saying, "the best way to predict the future is to create it." At Bell Canada, it's more than just a visionary sentiment (originally attributed to Abraham Lincoln) - it's seen as part of the culture.
Embracing change is considered second nature for employees at Canada's largest communications company, whether it's expanding Bell's extensive fibre network across the country, launching new media platforms and content, or readying 5G wireless to power real-time Internet of Things applications.
Bell's strategic investments in fibre and wireless networks have also given employees a variety of options to choose from when it comes to their careers - working in fields as diverse as network engineering, marketing, broadcasting, IT, finance, human resources and legal.
For David Bauslaugh, Director, Customer Care, being on the leading edge of developments that make a difference for customers is, he says, an exciting proposition. Bauslaugh joined Bell seven years ago as part of the first group to go through the company's award-winning Graduate Leadership Program.
"The program gave me the chance to develop my skills and led to an incredible opportunity to map out our strategy for leveraging the potential of transformative artificial intelligence technology," he says. "Bell is a real leader when it comes to enabling communications solutions that can transform the way we live and work."
With customer needs at the centre of discussions about future products and services, Bauslaugh has embarked on a new role focused on technological and operational innovations aimed at creating the best possible service experience for Bell customers.
The ability to move between groups offers a unique experience that few organizations can match, says Bernard le Duc, Bell's Executive Vice President, Corporate Services.
"Our dynamic work environment offers many opportunities for growth, and we encourage our team members to embrace change throughout their careers," he says. "We understand the importance of providing an innovative and collaborative workplace and encouraging employees in all fields to be creative and challenge the status quo."
Rupinder Dhillon, Director, Business Intelligence, sees the impact of that commitment in her own team.
"Bell not only supports diversity as we traditionally define it, it also promotes diversity of thought," Dhillon says. "People from a wide range of backgrounds bring different skills and perspectives to the table and that enhances our innovation and creativity."
Bell is also at the forefront of changing attitudes toward mental illness, working to reduce stigma and drive action through its high-profile Bell Let's Talk initiative. The company practices what it preaches, with internal awareness campaigns, a broad range of workplace support resources and mandatory mental health training for leaders.
"Our ground-breaking support of mental health is a tremendous source of pride for our team," says le Duc. "Our team members feel that we are making a positive difference on an important national issue and improving people's lives both across the country and in our workplace."
The theme of fully supporting employees carries over to Bell's approach to career development - where finding the right people, and continuing to invest in them through training, education and development, is a top priority.
"I was able to complete my MBA, take on new challenges and raise two young children working here," says Dhillon. "The ability to achieve this balance shows Bell's level of commitment to its team members and it's incredibly motivating. I see a great future here."
At Bell Canada, innovation connects with pride
Since he joined Bell Canada in 2005, Eric Dessureault knew this was a place he'd be able to innovate and try new things.
As part of the team in Montréal, he's leveraged his background in computer engineering and seen his career advance, branching out into areas such as network engineering, software development and project management. In every role, Dessureault says the common theme has been a real sense of pride to work for a company on the forefront of technological change.
Now as director, network, Dessureault leads a team that's turning next-generation concepts into reality, whether it's advances in artificial intelligence and machine learning or readying Internet of Things applications. His team is reinventing how Canadians go about their daily lives, says Dessureault, working on services such as virtual reality, self-driving vehicles and connected homes.
"It's the transformative nature of what we're doing here that makes it so exciting and rewarding to work for Bell," Dessureault says.
Founded in Montréal in 1880, Bell is Canada's largest communications company. It's also at the heart of Quebec's innovation sector, leading telecommunications investment and research and development spending, both in the province and across Canada. This includes bringing direct fibre links and the fastest internet speeds to more than one million locations throughout Montréal, making it one of North America's most connected centres.
Across the country, Bell's 52,000 employees are delivering the latest in fibre and wireless technologies, working in a variety of fields including network, IT, broadcasting, finance, marketing, human resources and legal.
Karine Moses, president of Bell Media Québec, says that innovation, diversity and a flexible approach to professional development mean that Bell offers a dynamic work environment, with unparalleled opportunities for career growth.
Moses says her own path illustrates what's possible. She started at Bell before completing university, then worked her way through departments including field services, finance and media. In 2017, she became president of Astral, one of North America's leading out-of-home advertising companies, and was promoted to .President, Bell Média Québec earlier this month.
"I started at the bottom, climbed the ladder, kept learning, and today I am in a position with responsibilities for all of Canada," says Moses. "I've been able to do all that without leaving Montréal."
She adds that she felt supported at every step. For that, Moses thanks Bell's training and mentoring programs as well as its collaborative culture: "I always felt that my colleagues had my back - and that's a great environment for success."
Recognized as one of Canada's Top Employers for Young People (2019):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Jan 17, 2019)
Here are some of the reasons why Bell Canada was selected as one of Canada's Top Employers for Young People (2019):
- For nearly 20 years, Bell Canada has partnered with Career Edge to provide internships to new and recent graduates, offering over 1,180 internships to date and hiring approximately 300 interns into full-time roles -- Bell Canada also works with Lime Connect to recruit students and new graduates with disabilities
- Bell Canada's 12-week summer internship program provides an early introduction and fast-track opportunity for students to join the company's Consumer Markets and Media, Business Intelligence and Field Operations graduate programs -- over the course of the internship, students are assigned a buddy and participate in a variety of unique events including networking sessions with Bell executives, managers, and other grads, volunteer opportunities at CAMH and North York Harvest Food Bank, and various social activities such as dragon boat racing and team dinners
- Bell Canada manages a number of Graduate Leadership Programs to help cultivate the next generation of leaders -- program participants work in a variety of different departments for periods ranging from 18 months to 3 years, and also attend the company's annual Grad Leadership Summit, which features senior-level speakers, a team building exercise and a networking social
Bell Canada team members connect with the future
Alexander Kowalski says he discovered how "awesome" it is to work for Bell Canada when he was a university student with a summer job helping design network infrastructure. After his contract ended, he was determined to find a way to return to Bell. So, when the company held an on-campus information session at his school - one of 40 it holds throughout the country each year - Kowalski jumped at the chance to attend and learn about the options open to him after graduation.
His eagerness paid off and Kowalski was accepted into Bell's Graduate LeadershipProgram after he completed his degree in2017. He joined the Finance stream, one of nine different streams the award-winning program offers new grads. A little more than halfway through his rotational program, Kowalski says he's already had more interesting assignments and interactions than he ever expected.
"I feel incredibly lucky to work for Canada's largest telecommunications company," says Kowalski, currently a Finance Manager for Field Services. "I've been given all kinds of opportunities to take on challenging projects working for a company that's on the forefront of technological change. Bell's grad program is rare with so many possibilities for growth."
Whether they're expanding fibre links to customers across Canada, launching next-generation media platforms and content, or readying 5G wireless to power Internet of Things (IoT) applications, Bell's 52,000 employees are focused on providing the best possible service experience.
With thousands of career opportunities, Bell offers young people a variety of well-developed options to jump-start their careers. This includes summer student placements, paid internships and university co-op programs plus the Graduate Leadership Program. Opportunities are available in fields as diverse as network engineering, marketing, broadcasting, IT, finance, human resources and legal. Plus, the company invests in long-term career growth through training, education and professional development.
Marie-Josée Boivin, VP, HR & Organizational Development, says the opportunity to do innovative and rewarding work appeals to young people who have grown up embracing change. "We're in a fast-paced environment where technology is consistently changing," she says. "That makes Bell an exciting and dynamic place to have a career."
At the same time, says Boivin, it's important to work for a corporation that plays a positive role in people's lives. The ground-breaking Bell Let's Talk initiative is a source of pride for employees, who have embraced the company's commitment to breaking down stigma, with mental health awareness, training and support both inside the company and in partnership with organizations across the country.
"Whether it's giving back to others or contributing in the workplace, Bell understands the motivation to make a difference," says Boivin. "We've become more collaborative, more agile and are embracing the diverse needs of our workforce in our company culture."
Participants in the grad program, for instance, quickly gain valuable experience in varied roles as they rotate through different departments. They also benefit from a built-in mentorship component that helps them envision their future with the company and take ownership of their own careers.
That's exactly what Natalia Gomez Diaz has done. She is one of over 1,000 grads that Bell has hired into full-time positions since the program began in 2011. Today, Gomez Diaz is Senior Manager, Strategy Execution and Planning - or what she jokingly calls her "day job."
That's because she's given herself the additional challenge of organizing Think Tank events for Bell. After the first two problem-solving events were a success, Gomez Diaz says others in the organization have approached her and her team of volunteers to host the events for their departments.
She credits the innovative culture at Bell, where executives appreciate the perspectives of different generations. "They were so open and willing to consider the contributions I could make," Gomez Diaz adds. "That's such a boost of confidence when you're just starting your career, and I've seen that commitment do nothing but continue - Bell is a great place to build your future."
Recognized as one of Canada's Best Diversity Employers (2019):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Feb 28, 2019)
Here are some of the reasons why Bell Canada was selected as one of Canada's Best Diversity Employers (2019):
- Bell Canada participates in the Hire A Veteran program through various partnerships with the Canadian Armed Forces and has hired more than 250 veterans and veteran spouses since the program's inception -- additionally, the company provides dedicated training to ensure recruiters understand the transferability of veterans' skills
- Along with managing the widely recognized "Bell Let's Talk" campaign, the company maintains an internal mental health policy and offers enhanced benefits coverage for mental health care
- Bell Canada established an LGBT network in 2009 to support the inclusion and professional development of LGBT employees and developed formal guidelines and resources to support individuals, their leaders and their teams through the gender transition process -- resources include information on gender identity and expression at work, an FAQ for leaders and a terminology guide
Bell takes a comprehensive approach to diversity
At Bell Canada, creating a diverse and inclusive workplace isn't formally written into most people's job descriptions - but you'd think it was.
Take Emily Young Lee. In addition to her full-time responsibilities as Communications Director with Bell Media, getting involved in important workplace issues has been a common theme in each of the roles she's held over her 15 years with the company. So, it was an easy "yes" when she was asked to join the steering committee for Women at Bell, the employee-led network supporting the development, advancement and visibility of women.
Young Lee now chairs the national committee, helping organize and promote scores of programs and events providing Bell employees throughout Canada with opportunities for professional development and networking.
It's been an "energizing" experience that's helped her appreciate how deeply committed Canada's largest communications company is about creating a diverse, inclusive workplace. Executives regularly participate in events, and their involvement, she says, does more than just send a clear message.
"I can't say enough about the positive role of our senior leadership," says Young Lee. "I genuinely feel we're making a difference for women at all levels, connecting them with people they wouldn't have met otherwise and providing opportunities that help grow their careers. There's a real commitment to building a diverse talent pipeline and solidifying Bell's leadership in gender diversity."
Groups like Women at Bell are just one facet of the company's comprehensive approach to building an inclusive workplace focused on enabling all team members to reach their potential regardless of age, gender, family status, cultural background, religion, sexual orientation or physical ability.
Diversity and inclusion are championed throughout the organization, starting with its Diversity Leadership Council composed of senior leaders from Bell's different business units. They are responsible for ensuring Bell's business strategy and HR policies are in line with its diversity and inclusion goals.
Council member Domenica Maciocia, SVP of Client Services & Sales Operations for Bell Business Markets, says the company has recently enhanced its emphasis on diversity with initiatives such as paying special attention to the language used in job postings and recruitment activities to forming strategic partnerships with outside organizations.
But the first step is always education, Maciocia notes. To that end, Bell has introduced its Inclusive Leadership Program aimed at raising awareness of unconscious bias. To date, 400 Bell leaders have been trained in recognizing and putting aside the inherent beliefs that even the most well-intentioned can hold and then taught the best practices for ensuring all team members feel valued, respected and supported.
"The feedback has been tremendous," says Maciocia. "People feel like they have more of a voice and are truly engaged in building a positive culture. You get a strong sense at Bell that we all have a part to play no matter what our role is in the company - and that kind of camaraderie, connection and belonging is huge. It can also lead to more innovation and creativity, which helps us provide the best solutions for our customers."
"It's a continuous priority," adds Tina Debos, Senior Consultant of Diversity & Inclusion, who is one of the team members dedicated full-time to implementing and monitoring Bell's diversity and inclusion strategy. Part of her group's work is helping to develop and implement plans relevant to each of Bell's business units.
"It's not one and done," says Debos, who adds that external forces, such as changing attitudes in society, also contribute to the ongoing evolution in how Bell approaches diversity and inclusion issues.
Given its position in the Canadian marketplace, with more than 50,000 employees and a broad reach across the country, the company's approach to diversity and inclusion has the potential to have a positive impact outside the office, too.
Debos sounds unmistakably proud when she adds, "Bell is uniquely positioned to make a difference in a multitude of ways, both inside the workplace and in our larger community - and that's really encouraging."
Recognized as one of Canada's Greenest Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 14, 2019)
Here are some of the reasons why Bell Canada was selected as one of Canada's Greenest Employers (2019):
- Bell Canada maintains various longstanding programs to capture and divert waste from the landfill, including providing support to the Centre de formation en entreprise et récupération (CFER), a unique educational institution that teaches useful recovery and refurbishing skills to young people without a secondary school diploma -- CFER also collects and sorts recyclable materials at 16 locations in Québec
- In a unique initiative, a number of Bell Canada's residential technicians undertook a repair and reuse campaign to repair broken tools and ladders -- the initiative saved the company over $1 million and diverted unnecessary waste from heading to landfill
- Bell Canada has over 40 electric vehicle charging stations for employees looking to plug-in at the head office -- the company hosted an electric car demonstration in the past year and partners with Add Énergie and the Québec government to install e-charging stations at locations across the province
Bell Canada innovates for an eco-friendly future
At Bell Canada, creative new technologies aren't just helping to transform how Canadians live and work - they're having an impact on the environment as well.
Connected devices, for example, are allowing people to save energy in unexpected ways, including turning off lights or adjusting a thermostat from anywhere with a mobile phone.
And there's much more to come. Canada's largest communications company is expanding its fibre network across the country, readying 5G wireless to power real-time Internet of Things (IoT) applications and preparing strategies to leverage the potential of artificial intelligence.
"Everywhere you turn, there are exciting new ideas and opportunities," says Stephanie Berger, Senior Specialist from Bell's Corporate Responsibility & Environment group. A key part of her job is to ensure the company's innovations also align with its commitment to being an industry leader in sustainable practices. The team is always looking ahead - identifying potential environmental risks, developing strategies for improvement and finding ways Bell can do things better.
In 2019, this includes a renewed focus on energy management. "Look at the growing popularity of IoT apps," says Berger. "Consumers, business users and governments are all seeing the cost and efficiency benefits of remote automation and sensing services, from smart homes to smart cities, delivered on Bell's broadband networks.
"Bell has an excellent track record in enabling sustainable energy efficiency, with years of experience and a commitment to innovative, eco-friendly solutions."
As part of its overall approach to sustainability, each area of Bell's business has a unique plan for diverse fields ranging from network engineering, IT, customer operations, broadcasting and marketing. Depending on the type of work, plans cover everything from electric vehicle charging stations to waste sorting and diversion to employee training programs. These and many other initiatives have earned Bell a reputation as one of the world's most sustainable and responsible companies.
In fact, Bell was the first communications company in Canada to be ISO 14001 compliant, a certification it's been diligent about sustaining over the past nine years.
"Bell had an environmental management system in place before ISO even existed," says Marc Duchesne, VP, Corporate Security and Responsibility. "Our culture of making sure we're doing the right thing is ingrained in our DNA."
Committed to continuous improvement and evidence-based best practices, Bell is now working toward becoming ISO 50001 compliant by 2020. The new international standard will take Bell's energy management to the next level, Duchesne says.
Bell has already achieved remarkable results at its state-of-the-art data centres, home to large banks of data storage servers. Keeping the equipment cool is essential, but that process also carries a potential impact on greenhouse gas emissions that contribute to global warming. To ensure environmental sustainability, Bell turned to a Trois-Rivières startup with a novel approach. Carnot Refrigeration had developed a special cooling system that uses CO2, an eco-friendly alternative to hydrofluorocarbons (HFCs) typically used in commercial cooling systems.
Bell has now installed 37 of the cooling systems, enhancing data centre efficiency and lowering the overall energy consumption. Meanwhile, Carnot has expanded and now has customers throughout North America, including agri-food companies and sports and recreational facilities, in addition to data centres.
For Duchesne, such scenarios are a source of pride. "We partnered with a local company to trial an inventive new product," he says. "To me, that embodies what Bell's approach to environmental management is all about: leadership, innovation and commitment."