Recognized as one of Canada's Top Small & Medium Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 11, 2019)
Here are some of the reasons why Book4Time, Inc. was selected as one of Canada's Top Small & Medium Employers (2019):
- Along with helping employees save for the future, Book4Time lets everyone share in the company's success with profit-sharing
- Book4Time offers three weeks of starting vacation allowance, moving to four weeks after only three years on the job
Book4Time stresses values, wellness - and good pay
If you've ever visited the spa at one of the major hotel chains in North America or internationally, chances are your session was managed using software from the Markham, Ont. company Book4Time.
The firm, started in 2005 by Founder and CEO Roger Sholanki, offers cloud-based services that support spa and wellness operations, including booking, services and guest experience, for such hotel chains as Four Seasons, Fairmont and Hyatt, as well as many resorts, fitness centres, casinos and day spas. Currently it has clients in some 70 countries.
"Our platform can support any business that provides wellness related services that need to be scheduled with a specific provider and booked in advance or same day," says Sholanki. "It could be a massage at your hotel, or a personal trainer at the gym, or a resort with nine or ten services to book over the course of a week, all on the same reservation."
Sholanki notes that the global wellness industry is now estimated to be worth US$4 trillion annually. "The total spend on wellness is exceeding the total spend on healthcare," he says.
To keep his 100-person company growing, Sholanki says he recruits top people, whether in software development, client success or corporate functions. And to attract and keep them, he says, one of the tools is above-market compensation.
"If you want to have good people, you have to pay them well," he says. "This year, our average merit increase on salaries was 10 per cent - way, way above the industry standard."
It evidently works: people commute from all over the Greater Toronto Area to work there, says Sholanki. The company looks for people who share its core values of commitment, empathy, innovation, team spirit and people. "We have instilled a culture that focuses on innovation and exceptional customer service," he says. "That's key, so that our clients can provide their customers with the best guest experience, because we're the glue behind that."
The company culture is "very transparent," says Sholanki. "People are empowered to make decisions. I don't like to micro-manage people. I like to hire people who are amazing at what they do and want to make a difference."
Nizar Gulzar certainly finds that his job makes a difference to him. With the firm for six years and now a Senior Software Trainer, he trains clients in using the products and also works with other internal trainers. "I've always been a person who enjoys learning," he says, "and I find I do that all the time here. I've been given quite a lot of opportunity to learn and grow with the company."
He describes Book4Time as "more like a family environment. We have a collaborative culture in terms of learning and helping people out. That's something I love about this company."
Not surprisingly for a company involved in wellness, there are subsidized gym memberships and weekly wellness events, such as kickboxing, yoga or nutrition, as well as staff social events, including monthly lunches and outings that can include Toronto Raptors basketball games or golf. Sholanki and members of his leader-ship team also hold monthly town hall meetings to brief staff on the latest company developments.
"It's a great team," says Gulzar. "There's always something new, there's always something to learn. That keeps me going. "