Canada Revenue Agency / CRA
A CRA employee who is proud to work at the organization  

Recognized as one of Canada's Top 100 Employers (2019), Top Employers for Canadians Over 40 (2019) and National Capital Region's Top Employers (2019):

Here are some of the reasons why Canada Revenue Agency / CRA was selected as one of Canada's Top 100 Employers (2019), Top Employers for Canadians Over 40 (2019) and National Capital Region's Top Employers (2019):

  • Along with helping employees save for life after work, CRA offers retirement planning assistance and phased-in work options for those nearing retirement -- retiring employees also have access to a health benefits plan with no age limit
  • CRA helps employees balance their evolving personal and working lives with a variety of alternative work options, including flexible hours, telecommuting, shortened and compressed work weeks, and an earned days off program
  • CRA encourages ongoing employee development and offers a number of in-house training opportunities, including an annual Learning Expo (which covers a variety of topics, from advances in technical learning to online social learning) and a unique video-based mentoring program -- employees may also take advantage of educational leaves of absence, from a few hours each week to a full leave to pursue additional studies
CRA employees working in downtown Ottawa participating in a flash mob to help raise money for charity  

Employer Background

Industry Federal government, general economic programs
Established in Canada 1999
Major Canadian hiring locations Ottawa ON
Full-time employees in Canada 41,665
Part-time employees in Canada 2,325
Workforce engaged on a contract basis 24.3%
Average age of employees in Canada 45 years
Longest serving employee 52.3 years

Physical Workplace Rating: B+

Commuter amenities transit subsidies, online car-pool sign-up, electric vehicle charging stations
Workplace features located in the heart of ByWard Market, employees can take advantage of a variety of nearby amenities, including winter skating on the Rideau Canal and free summer yoga classes on Parliament Hill, most major locations across Canada feature onsite showers and lockers for employees who ride, run or walk to work, onsite fitness facility available at the 750 Heron Road location, ongoing "Workplace 2.0" redesign strategy to create more collaborative spaces with comfortable seating and meeting places, quiet rooms and multi-functional spaces, telecommuter workstations, sit-stand workstations
Employee lounge amenities comfortable seating
Onsite cafeteria healthy menus
Other nearby amenities Routhier Community Centre, fitness club, Major's Hill Park, daycare, restaurants, shopping mall, ByWard Market, Rideau Canal (easy access for jogging in the summer and skating in the winter), Parliament Hill

Work Atmosphere & Communications Rating: B

Recent social events across the country, the CRA supports local social committees who work to organize a range of activities and events, including softball tournaments, hockey games, curling bonspiels, summer barbecues, after-hours get-togethers, dinners, dances and holiday celebrations
Cultural aspects employee sports teams, dress-for-your-day policy, casual dress Fridays, music while working, organized social activities for retirees
Employee communications intranet site, company newsletter, traditional/email suggestion box, internal social media
Other in-house communications CRA Quarter Century Club (social committee for current long-serving employees and retirees), Well-Being Hub (provides information on its respectful workplace and well-being strategy)

Financial Benefits & Compensation Rating: A

Financial benefits note Canada Revenue Agency / CRA has multiple employee groups, financial benefits may vary by position
Employee salary reviews individual salaries are reviewed every 12 months
Long-term savings defined-benefit (DB) pension
Long-term planning retirement planning assistance, phased-in retirement work options, life & disability insurance

Health & Family-Friendly Benefits Rating: A+

Health plan note Canada Revenue Agency / CRA has multiple employee groups, health plans may vary by position
Health plan premium as part of the health plan, the employer pays up to 100% of the premiums
Family coverage option yes
Retiree coverage with no age limit yes
Dental coverage routine, restorative, orthodontics
Traditional coverage (e.g. prescription drugs) yes
Other health plan information employee assistance (EAP) plan, physiotherapy, medical travel insurance, medical equipment and supplies, massage therapy, podiatrist, osteopathy, chiropractor, alternative coverage (e.g. accupuncture, naturopathy)
Additional health and wellness information recently participated in the "Not Myself Today" campaign to raise awareness of mental health in the workplace, numerous branch locations support their own wellness committees
Family-friendly benefits note Canada Revenue Agency / CRA has multiple employee groups, family-friendly policies may vary by position
Maternity top-up (mothers) up to 93% of salary for 17 weeks
Parental top-up (mothers) up to 93% of salary for 35 weeks
Parental top-up (fathers) up to 93% of salary for 37 weeks
Adoption top-up up to 93% of salary for 37 weeks
Additional family-friendly benefits extended parental leave to unpaid leave
Alternative work options flexible work hours, shortened work week (fewer hours with less pay), compressed work week, telecommuting, earned days off program

Vacation & Personal Time-Off Rating: B+

Vacation note Canada Revenue Agency / CRA has multiple employee groups, vacation policies may vary by position
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job
Vacation jump vacation increases after 8 years of employment
Maximum vacation allowance employees move to a maximum of 6 weeks of vacation over their career
Personal paid days off employees can schedule 2 personal days off each year, as needed
Unpaid leave maximum 60 months
Self-funded/deferred salary leave maximum 12 months
Additional time-off information vacation increases to 3.4 weeks after 7 years of employment, employees nearing retirement may apply to take up to 5 days of paid leave each year (to a maximum of 25 days), considers previous work experience within the public service when setting annual vacation entitlement

Employee Engagement & Performance Rating: A+

Employee performance reviews employees receive individual performance reviews every 6 months
Managers receive performance review training yes
Confidential employee feedback employees can also provide confidential feedback on their manager's performance
Exit interview exit interview option is available for departing employees
Performance recognition individual performance bonuses, on-the-spot rewards, peer-to-peer recognition awards, long-service awards, tailored and unique rewards (i.e. travel), performance pay program, unique performance leave program for managerial positions, recently launched a national 'e-certificate' recognition program to enhance peer-to-peer and employee-manager appreciation initiatives
In-house survey period in-house surveys are conducted every 6 months
Outside survey period outside consultant surveys are held every 12 months

Training & Skills Development Rating: A

Career planning in-house career planning services, online employee skills inventory
In-house training initiatives apprenticeship/skilled trades programs, mentoring, in-house training, online training, leadership training, subsidies for professional accreditation
Related tuition subsidies employer covers up to 100% of tuition per year
Tuition subsidies (unrelated to job) yes
Education leave educational leaves of absence are available
Unique training & development programs "Connextions" event and presentations from senior personnel (shared with employees across Canada), unique video-based mentoring program (#MinuteMentoring) through the interdepartmental Young Professionals Network, Millennial Mondays hosted on the first Monday of each month to provide opportunities for younger employees to socialize and network, annual Learning Expo featuring a range of subjects, from advances in technical learning to online social learning

Community Involvement Rating: A

Scope of charitable involvement local, national, international
Employee charitable involvement employees are involved in selection of charities
Total number of charities supported last year approximately 1,000 charitable and community organizations were supported last year
Some of the community organizations supported longstanding "Government of Canada Workplace Charitable Campaign" directs support to local United Way campaigns across the country, employees raised over $3.5 million last year in support of over 1,000 charitable initiatives across the country, including Feed Nova Scotia, Shepherds of Good Hope, Starlight Children's Foundation, Toronto West YPN
Community highlight Employees participate in the Community Volunteer Income Tax Program, with over 16,500 CRA volunteers partnering with 2,800 organizations in the past year to help complete over 768,000 tax returns. The program helps individuals with modest incomes and those facing language barriers complete their tax returns for free.

The Career Directory

Canada Revenue Agency / CRA has been selected for The Career Directory, our guide to entry-level recruitment for recent college and university graduates.
Young professionals at the CRA participating in training to develop their careers

Highlights for New Grads

Industry Federal government, general economic programs
Full-time employees in Canada 25,000 to 50,000
Major Canadian hiring locations Ottawa ON
Student opportunities summer jobs, co-op opportunities
Training subsidies for professional accreditation, orientation program, online training, in-house training, mentoring, in-house career planning services, leadership training
Other info for new grads CRA manages in-house apprenticeship programs for HR, audit, supply chain management and IT disciplines. Additionally, the organization offers a dedicated Aboriginal Student Employment program to recruit qualified Aboriginal college and university graduates.
Typical new grad positions Business Analyst, IT Developer, Research and Analysis Officer, Project Coordinator, Income Tax Auditor, Information Officer, HR Trainee, Finance and Administration Officer
Starting salary $45K to $50K
Work benefits health benefits for new employees, flexible work hours, telecommuting, transit subsidies
Vacation allowance new employees receive 3 weeks of paid vacation after their first year on the job

Academic fields recruited

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