Recognized as one of National Capital Region's Top Employers (2018)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Jan 30, 2018)
Here are some of the reasons why Casino du Lac-Leamy was selected as one of National Capital Region's Top Employers (2018):
- Casino du Lac-Leamy helps employees plan securely for the future with contributions to a defined benefit pension plan and retirement planning assistance -- and offers phased-in work options to help ease the transition for those who are nearing retirement
- Casino du Lac-Leamy supports employees who are new parents with maternity and parental leave top-up payments for new mothers (to 100% of salary for up to 21 weeks) and parental top-up for fathers and adoptive parents (to 100% of salary for up to 5 weeks) -- the organization also provides the option for employees to extend their leave into an unpaid leave of absence
- Casino du Lac-Leamy employees enjoy a unique work environment and have access to a variety of onsite amenities, including a full-service cafeteria (with free meals daily and themed dishes monthly), a nap room for those who need a rest during a busy day, and subsidized access to a fitness facility, which includes a range of exercise equipment and instructor-led classes such as lunch hour boot camp, yoga, pilates and spinning
Employees make dreams come true at Casino du Lac-Leamy
Veronic Gauthier makes dreams come true for others. For the past four years, she has been a concierge at Casino du Lac-Leamy, a lakeside casino resort which features in-house bars, live entertainment, restaurants, a theatre and the Hilton Lac-Leamy hotel with its conference centre.
"What I like most are the romantic requests," she says, "like assisting with a marriage proposal. We find a way to make that moment special for the couple."
Gauthier, who began working at the hotel in 2004 as a reservation agent, has been honoured for her service by the concierges association, Les Clefs d'Or, which entitles her to wear the crossed golden key on her lapel.
Her commitment to customer satisfaction reflects the casino resort's Dream Service culture. "Dream Service goes beyond the basics of good client service," says Alain Miroux, General Manager. "Employees have the flexibility to exceed customer expectations through simple gestures without having to seek a manager's approval."
The organization recognizes and publishes 1,800 Dream Service actions (known as "catches") annually. "On a weekly basis, staff who made a catch are thanked for their efforts, as are their co-workers who reported it," says Miroux.
The best catches are recognized at the annual "Lumières sur nos étoiles" employee recognition gala attended by over 200 employees. In each of three categories, several finalists are pre-selected, with one winner ultimately chosen to receive the prize in each category. Gauthier won in 2015.
The backbone of the casino resort's culture is a multi-level training program. All new employees -- there were some 200 last year -- participate in an orientation session and undergo mandatory training over an 18-month period, covering among other subjects, Dream Service, and responsible gaming.
Managers who are being groomed for a higher position are sent to HEC Montréal business school for intensive instruction in leadership skills and strategic planning. "This year we sent four managers," says Miroux. (Permanent employees who take post-secondary courses are eligible for tuition subsidies.)
Casino staff have access to a full-service cafeteria. The organization tops up maternity- and parental-leave payments, contributes to defined benefit pension plans for employees, and offers phased-in work options for those nearing retirement.
"The health and well-being of our employees is important to us," says Miroux, "and we have a number of programs and initiatives, such as subsidized access to an in-house fitness facility, to help them pursue an active lifestyle."