Recognized as one of BC's Top Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Feb 22, 2018)
Here are some of the reasons why Clio was selected as one of BC's Top Employers (2018):
- Clio employees enjoy a fun and varied social calendar throughout the year, including monthly 'mixers', an annual Christmas celebration, poker nights, skiing weekends, and even an annual camping trip
- Clio encourages employees to make health and wellness a priority with free membership to an onsite fitness facility (shared access with others), a dedicated yoga room, a wellness room with a hammock and weekly visits from a registered massage therapist
- Clio helps employees save for the future with matching RSP contributions and offers an option for employees to become owners through a share purchase plan, available to all
Recognized as one of Canada's Top Small & Medium Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 12, 2018)
Here are some of the reasons why Clio was selected as one of Canada's Top Small & Medium Employers (2018):
- Employees at Clio can unwind in one of two office lounges featuring healthy snack options, such as fresh fruit, granola and protein bars, oatmeal, trail mix and nuts -- or grab a drink at the "beverage island", which offers sparkling water, sodas, loose leaf teas, wine and beer
- Clio employees enjoy a casual work environment that features a daily casual dress code, monthly mixers and poker nights, employee sports teams, and a pet-friendly policy that lets employees bring their pets to work when needed
- Clio encourages employees to become recruiters for the firm with referral bonuses that range from $100 to $1,000 for every successful hire
Clio empowers leaders to help their people thrive
"It changed my life." That's not the usual sentiment you might expect from someone who just completed leadership training, but it's how Clio Customer Success Team Lead Roshini Sakhrani sums up the experience.
For a company of over 250 employees, Vancouver-based Clio has adopted a sophisticated and ambitious approach to leadership development. The company recently created a six-week program called Basecamp, Clio's Foundational Leadership Training Program, designed to develop the core skills needed to be an effective manager and leader.
Clio, which provides legal practice management software to law firms, is one of Canada's fastest-growing technology companies. As it grows, the company is committed to ensuring managers share a common understanding about their role as leaders and how they can help all team members to thrive, both professionally and personally.
The Basecamp program consists of three phases: a two-day offsite session; six weeks of self-directed online learning and learning circles that apply the lessons to the day-to-day work environment; and a one-day offsite session to reflect on learnings and create a leadership vision moving forward.
Four key skills are emphasized throughout: feedback, accountability, coaching and communication.
Sakhrani says Basecamp provided her with some essential tools and resources for being a better team leader -- as well as a renewed sense of the strength of the Clio community.
"I felt really empowered to have better conversations with my team," she says. "I learned how to ask more open-ended questions, be more creative and think outside the box. I came back realizing you can't treat people on your team all the same; what might work well for one might not for another."
She also valued connecting with other leaders and tapping into their knowledge and expertise.
"I learned that, while you are not going to win every day, just knowing there's a community there to support you means we can take our challenges and turn them into strengths at the end of the day."
Transparency and inclusivity are a big part of how Clio views effective leadership. By candidly sharing feedback and experiences, individuals and teams become stronger. In fact, the organization's performance metrics are shared with all employees, a practice that allows employees to take ownership of their personal role in growing the business.
In addition to making her a better leader, Sakhrani says the experience has helped her grow as an individual. "I'm learning every day how to be the best version of myself," she says. "That's the best investment in my career I've ever had."
While Basecamp is currently focused on company leaders, the goal is to ultimately have all employees go through a version of the program.
"We want everyone to have access to this tool kit," says Lyndsey Hannigan, Clio's Director of Talent. "The core skills in the program are important for everyone, not just managers."
Hannigan, who co-created and facilitates the Basecamp program, says she learned a lot from the process.
"A program like this raises the bar for everyone, myself included. The expectations of my team are now higher. I don't get away without giving actionable performance feedback, offering solid coaching, communicating clearly and holding myself and my team accountable. All of that is a lot of work, so I'm learning that the theory is easy, but the practice is tough."
Basecamp is just one of many ways Clio supports professional and personal growth. The company offers RRSP-matching and thoughtful parental leave, sponsors year-round learning events, and provides a series of wellness initiatives, including yoga, boot camps and a running club. The Clio Cares program provides employees up to $2,000 annually for a range of mental health services, including counselling.
"We really invest in people's physical and emotional well-being," says Hannigan, "and the Basecamp experience is part of that as well. What I'm learning, along with everyone else, is there's a really strong community of people here I can lean on and who I trust deeply to help me grow."