Recognized as one of Greater Toronto's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Dec 6, 2018)
Here are some of the reasons why Fleet Complete was selected as one of Greater Toronto's Top Employers (2019):
- Fleet Complete cultivates an ownership culture through a share purchase plan, available to all employees, and offers generous referral bonuses for employees who help recruit candidates from their personal networks (up to $5,000 per successful referral)
- As part of the company's flexible health benefits plan, Fleet Complete employees receive a health and wellness spending account of up to $1,000, allowing employees to allocate funds for additional expenses or top up existing coverage
- Fleet Complete offers industry-leading maternity and parental leave top-up payments for new mothers and fathers, to 75% of salary for 52 weeks (up from 67% of salary in previous years)
Ride 'a rocket ship' of growth at Fleet Complete
The pace of growth at Fleet Complete has been remarkable. In 2014, the Toronto-based company had roughly 80 employees between Canada and the United States. Today, Fleet Complete has over 500 employees globally and operates in 15 countries.
"It's been a rocket ship," says Larry Indovina, Executive Vice President, Human Resources. "It's also opened up a world of opportunity. We are constantly changing and moving forward in positive ways that allow all of us to tackle some incredible challenges. There are certainly no boring days at Fleet Complete."
Founded in 1998, Fleet Complete offers connected mobility solutions to companies with fleets, assets and mobile workers. Initially focused on the courier service industry, the company quickly expanded across multiple sectors, including distribution, transportation and field services. Currently the fastest-growing telematics provider in the world, Fleet Complete offers industry-leading technology and global partnerships with prominent automotive manufacturers to help customers transform their businesses from inside out.
Gary Leung has been with the company from the beginning, starting as part of a small group that worked on product solutions out of the basement of the company founder's house. Now a Team Lead for Development, Leung looks back at the opportunities he's been given to appreciate the incredible growth that he has witnessed.
"Working here has been a constant education," he says. "We've always used leading-edge technologies and that's exposed me to a lot of exciting challenges."
One of the most satisfying aspects of the work, adds Leung, is knowing that Fleet Complete is giving companies, big and small, the tools they need to succeed.
"A lot of our clients are passionate about what they do. So we understand the importance of our work and the difference our products and services can make in helping people run their businesses and earn a livelihood."
While much has changed as the company grew, Indovina says the workplace culture remains strongly rooted in four key values - People, Productivity, Innovation and Quality. All new employees participate in a week-long onboarding program, JumpStart, which includes detailed discussion of how they can incorporate these values into their day-to-day-activities.
Employees are also encouraged to uphold another critical priority - keeping the customer satisfied.
"We always tell our employees that when they are making a decision that's going to impact the customer, do it in the most customer-centric way possible," says Indovina. "You are never going to get penalized at Fleet Complete for making a decision that's right for the client."
Employees are continually engaged in open, two-way communication. All of Fleet Complete's global operations are now connected through video-conferencing technology, allowing for much greater "face time" between far-flung colleagues. Fleet Complete's founder and Chief Executive Officer, Tony Lourakis, ensures all employees are aligned on the current state of affairs in the company. He streams and records monthly updates at the company's Toronto headquarters to provide business updates, discuss longer-term goals and take questions from employees. These are broadcast to all of the international offices.
Employee wellness is strongly promoted. The company's Toronto location has access to a gym, a wellness room and regular lunchtime meditation sessions led by a staff member. All-employee social outings have included Blue Jays baseball games and a cruise on Lake Ontario. The weekly Thursday Happy Hour is a popular event, as it is at every Fleet Complete office around the globe.
When interviewing new recruits, Indovina says he looks for individuals "who are self-aware, eager to learn and adaptable. We need people who thrive on change. We move fast and it's the kind of organization where, every six or nine months, the company expands and we have new challenges to tackle."
Leung says that's a big part of why he's stayed at Fleet Complete for nearly two decades.
"There's a live, vibrant feel here," he says. "We're encouraged to innovate and run with our best ideas. It's definitely a constant challenge, but you are always exercising your brain."
Recognized as one of Canada's Top Small & Medium Employers (2018):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 12, 2018)
Here are some of the reasons why Fleet Complete was selected as one of Canada's Top Small & Medium Employers (2018):
- Fleet Complete's downtown head office features an employee lounge complete with video games and ping pong, and subsidized access to a shared-use fitness facility that also features instructor-led classes
- Fleet Complete encourages employees to save for the long term with matching RSP contributions and offers year-end bonuses that are available to all employees, from $1,000 to $14,000
Fleet Complete helps employees connect with success
It took just eight months before Sai Prapagharan's work received formal recognition from her new employer, Fleet Complete, a Toronto-based "Internet of Things" software-solution company with a global reach. But Prapagharan, a Fleet Complete Senior Product Owner, felt recognized and appreciated even before she joined the firm.
"It is such a welcoming place," she says, describing the atmosphere when she arrived for her job interview. "Everyone says 'hi' when you walk through the office. There are glass walls; there are no boundaries here."
At Fleet Complete's latest semiannual staff meeting, President and CEO Tony Lourakis -- "Tony" to Prapagharan and the rest of the 250 employees in Canada -- called Prapagharan up to the stage to receive her employee award for "Innovation," embodying one of the company's core values. She won the honour for creating and producing a new product that met a customer's key needs.
Says Prapagharan: "As a young person, as a new employee, it was awesome to be recognized like that. It shows Fleet values hard work, no matter from whom."
Indeed, Fleet Complete takes seriously the growth of all employees. It has to, simply to keep pace with its phenomenal growth. Revenue is up more than 375 per cent in the past five years. Meanwhile, the company, celebrating its 20th birthday this year, is acquiring firms around the world in its quest to become a global leader in developing state-of-the-art software that helps companies connect with vehicle fleets, mobile assets and mobile workforces in real time.
The key challenge for Larry Indovina, Executive Vice President, Human Resources, is managing rapid growth through hiring and retaining "great" people. "To continue our success, we need our people to be 'A' players," he says. "And they are: we hire personnel who want to grow their careers and take on new challenges."
To support their development, Indovina says, "we provide a platform for people to do great things. In such a fast-growing environment, there is always a way to contribute."
Acquiring new skills and fitting into new ventures is critical to fueling the firm's growth. Among other education-
support initiatives, Fleet Complete partners with the University of Toronto's Rotman School of Management to help its employees prepare for added responsibilities. "Last year, we promoted more than 20 people," says Indovina. "That's nearly 10 per cent of our total headcount in Canada. It shows people have -- and take -- an opportunity to grow."
And they have fun while doing so. On Thursdays, senior management and staff mingle for a Happy Hour at the end of the day. There are always free snacks, coffee and tea that employees can enjoy while playing ping-pong or video games in the staff lounge. Among the year-round social activities is a boat cruise on Lake Ontario or a Blue Jays Game, both just steps from company headquarters. The office itself is a seven-minute walk from Union Station, Toronto's main commuter hub. Meanwhile, Fleet Complete encourages employee well-being through subsidized memberships at the onsite gym and health-care spending accounts.
Compensation and benefits are generous. There are year-end bonuses for top performers, while employee referrals can garner up to $5,000 per hire. Staff RRSP contributions are doubled, up to $1,200 annually. But Indovina is most proud of Fleet Complete's maternity leave program. It was recently hiked from two-thirds to three-quarters of salary for a full year. "As a tech company, we are in a traditional male-dominated industry -- but that must change," Indovina says. "We want to do the best to support all our employees."
As a result, Fleet Complete boasts that nearly half (46 per cent) of its managers are female, including the recent hire of an Executive Vice President, Corporate General Counsel.
For her part, Prapagharan appreciates the perks but is motivated by the opportunities to develop. "I'm learning every day," she says. "That's the main goal -- always to improve yourself."