Recognized as one of Greater Toronto's Top Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Dec 7, 2017)
Here are some of the reasons why Fleet Complete was selected as one of Greater Toronto's Top Employers (2018):
- Fleet Complete's head office is located in RBC WaterPark, a LEED Core and Shell Platinum building, offering employees access to a number of amenities, including easy access to the city's waterfront, a quiet room for meditation and religious observance, an employee lounge with video games and ping pong, and subsidized access to a shared-use fitness facility, which features instructor-led classes such as yoga, cycling and Zumba
- Fleet Complete recently increased its support for new mothers, fathers and adoptive parents, providing maternity and parental leave top-up payments of up to 75% of salary for 52 weeks (up from 67% of salary in previous years)
- Fleet Complete cultivates an ownership culture through a share purchase plan, available to all employees, and offers generous referral bonuses for employees who help recruit candidates from their personal networks (up to $5,000 per successful referral)
Fast-growing Fleet Complete keeps a collegial culture
Seven years ago, when Katerina Gavrikova started at Fleet Complete, being a jack-of-all-trades was the name of the game and she embraced it enthusiastically. She started in the three-person fulfillment department -- processing orders and ensuring that product reached customers on time.
That had nothing to do with her education -- a university degree in Fine Arts -- but as Gavrikova puts it: "I was a young person at the time looking for an opportunity and Fleet Complete looked like a very, very good place to work."
It proved to be a good hunch. The company quickly propelled itself into a global player in the fleet telematics space and today, Katerina is the Team Lead and Senior Graphic Designer in the Digital Marketing department.
Founded in 1998, Fleet Complete offers a variety of tracking solutions to companies with fleets, assets and mobile workers. That can mean trucking companies, delivery companies, firms with technicians in the field and construction companies with high-value assets.
"We're a technology solutions company", says Larry Indovina, Executive Vice President, Human Resources. "We aim to help businesses, big and small, with their everyday challenges and this is what lies at the heart and soul of Fleet Complete. And we still have a long runway of growth ahead."
In fact, the company's growth curve has been trending sharply upward for the past three years. Fleet Complete employed just under 100 people in 2014, and in late 2017 is employing over 400 globally. The company has sales and service offices in Canada, the U.S., the Netherlands, Belgium, Austria and Australia, and is currently expanding into Germany.
Despite the rapid growth, Fleet Complete has maintained a collegial workplace culture. The company's commitment to its employees is reflected in benefits such as free health coverage, 75 per cent maternity leave top-up, RRSP contribution match, flexible work hours and a three-week vacation allowance to start.
Then there is the company's onboarding program, JumpStart. New hires spend their first week together learning about Fleet Complete, its services and products. Even the Chief Executive Officer, Tony Lourakis, drops by to ask employees about their experience, personal interests and hobbies, among other things. "It's the people that make our company great. Without our amazing team we wouldn't be where we are today" says Lourakis.
Though the company is growing rapidly, it has always maintained the air of a smaller, tightknit group, says Gavrikova. "When I started, it was all hands on deck," she says. "If you saw a gap, you filled it. If you wanted to grow within the organization, you could accomplish this by hard work, passion and support of the management team."
In her case, she saw an opportunity that landed her a position in what was then a one-person marketing department and a chance to apply the design skills she had learned at university. "Our products didn't have any installation guides shipped with them," she says. "I approached the management team and, with their support, was able to create a guide which resulted in a better client experience."
Fleet Complete puts plenty of emphasis on professional development. The company puts its high performers through a management-training program, offered by the University of Toronto's Rotman School of Management, to prepare them to step up when an opportunity arises.
"We promote a lot from within," says Indovina. "We've had individuals leading a team of four and, a year or two later, they needed to lead a team of 20 or more. Our partnership with Rotman helps facilitate this leadership growth."
Indovina adds that the company's Toronto head office encourages employee collaboration. It is conveniently located in the ultra-modern RBC Waterpark complex, only a five-minute walk from Union Station. It houses a large food court, coffee shops, indoor gym, and other amenities. The office lunchroom is equipped with TVs, snacks and refreshments, while the weekly Thursday Happy Hour is a popular social event for all.
Recognized as one of Canada's Top Small & Medium Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 12, 2018)
Here are some of the reasons why Fleet Complete was selected as one of Canada's Top Small & Medium Employers (2018):
- Fleet Complete's downtown head office features an employee lounge complete with video games and ping pong, and subsidized access to a shared-use fitness facility that also features instructor-led classes
- Fleet Complete encourages employees to save for the long term with matching RSP contributions and offers year-end bonuses that are available to all employees, from $1,000 to $14,000
Fleet Complete helps employees connect with success
It took just eight months before Sai Prapagharan's work received formal recognition from her new employer, Fleet Complete, a Toronto-based "Internet of Things" software-solution company with a global reach. But Prapagharan, a Fleet Complete Senior Product Owner, felt recognized and appreciated even before she joined the firm.
"It is such a welcoming place," she says, describing the atmosphere when she arrived for her job interview. "Everyone says 'hi' when you walk through the office. There are glass walls; there are no boundaries here."
At Fleet Complete's latest semiannual staff meeting, President and CEO Tony Lourakis -- "Tony" to Prapagharan and the rest of the 250 employees in Canada -- called Prapagharan up to the stage to receive her employee award for "Innovation," embodying one of the company's core values. She won the honour for creating and producing a new product that met a customer's key needs.
Says Prapagharan: "As a young person, as a new employee, it was awesome to be recognized like that. It shows Fleet values hard work, no matter from whom."
Indeed, Fleet Complete takes seriously the growth of all employees. It has to, simply to keep pace with its phenomenal growth. Revenue is up more than 375 per cent in the past five years. Meanwhile, the company, celebrating its 20th birthday this year, is acquiring firms around the world in its quest to become a global leader in developing state-of-the-art software that helps companies connect with vehicle fleets, mobile assets and mobile workforces in real time.
The key challenge for Larry Indovina, Executive Vice President, Human Resources, is managing rapid growth through hiring and retaining "great" people. "To continue our success, we need our people to be 'A' players," he says. "And they are: we hire personnel who want to grow their careers and take on new challenges."
To support their development, Indovina says, "we provide a platform for people to do great things. In such a fast-growing environment, there is always a way to contribute."
Acquiring new skills and fitting into new ventures is critical to fueling the firm's growth. Among other education-
support initiatives, Fleet Complete partners with the University of Toronto's Rotman School of Management to help its employees prepare for added responsibilities. "Last year, we promoted more than 20 people," says Indovina. "That's nearly 10 per cent of our total headcount in Canada. It shows people have -- and take -- an opportunity to grow."
And they have fun while doing so. On Thursdays, senior management and staff mingle for a Happy Hour at the end of the day. There are always free snacks, coffee and tea that employees can enjoy while playing ping-pong or video games in the staff lounge. Among the year-round social activities is a boat cruise on Lake Ontario or a Blue Jays Game, both just steps from company headquarters. The office itself is a seven-minute walk from Union Station, Toronto's main commuter hub. Meanwhile, Fleet Complete encourages employee well-being through subsidized memberships at the onsite gym and health-care spending accounts.
Compensation and benefits are generous. There are year-end bonuses for top performers, while employee referrals can garner up to $5,000 per hire. Staff RRSP contributions are doubled, up to $1,200 annually. But Indovina is most proud of Fleet Complete's maternity leave program. It was recently hiked from two-thirds to three-quarters of salary for a full year. "As a tech company, we are in a traditional male-dominated industry -- but that must change," Indovina says. "We want to do the best to support all our employees."
As a result, Fleet Complete boasts that nearly half (46 per cent) of its managers are female, including the recent hire of an Executive Vice President, Corporate General Counsel.
For her part, Prapagharan appreciates the perks but is motivated by the opportunities to develop. "I'm learning every day," she says. "That's the main goal -- always to improve yourself."