Recognized as one of National Capital Region's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Jan 29, 2019)
Here are some of the reasons why Hydro Ottawa was selected as one of National Capital Region's Top Employers (2019):
- Hydro Ottawa provides maternity and parental leave top-up payments for employees who are new mothers (to 90% of salary for up to 25 weeks) and parental top-up for new fathers and adoptive parents (to 90% of salary for up to 10 weeks) -- additionally, the organization offers a generous IVF subsidy for parents-to-be (up to $15,000)
- Hydro Ottawa celebrates exceptional performance and achievement through a number of award categories, including teamwork, integrity, excellence, customer service, co-worker service or community service, and "living our values" -- winners are recognized at an annual Employee Forum and Recognition Event and are also invited to the President & Chief Executive Officer Luncheon with members of the executive management team
- Along with helping employees save for the future, Hydro Ottawa maintains a dedicated engagement strategy for experienced employees and retirees -- as part of the initiative, the organization established a Retiree Association to encourage employees to stay connected
Making a difference in jobs of the future at Hydro Ottawa
When six tornadoes swept through the National Capital Region in September 2018, leaving more than 170,000 customers - half the City of Ottawa - without power, Hydro Ottawa crews jumped into action, restoring electricity to virtually every customer within a few days.
"I helped turn on the last switch," says power cable technician Justin Keays. "We worked long days and the reaction from the community was amazing. People brought us coffee and food, more than we could eat. Everyone was coming out and thanking us - they were sincerely grateful. We felt we were really making a difference."
Hydro Ottawa ensures that all its employees have opportunities to make a difference, says Lyne Parent-Garvey, chief human resources officer. "We're all about providing affordable, reliable electricity to our customers, which requires a highly skilled, dedicated workforce. If we want our people to give everything they've got, we need to give them opportunities to shine, whether they deal with our external customers, as Justin does, or internal customers, as Kelly does."
Kelly Ennis is technology and analytics specialist in human resources, where she helped develop the employee self-service centre, which provides employees with mobile access to their personal information, including pay, benefits, leaves and time.
"Working on the implementation of this new technology was a huge opportunity for me, a chance to challenge the status quo, do things differently and innovate," Ennis says. "I found I'm good with technology and I love what technology can do for the employee experience. I have to think quickly and make fast decisions - there's instant gratification when people tell me how they use and like the system."
Ennis' new role includes responsibility in an emerging area, predictive analytics, which is "one of the jobs of the future," notes Parent-Garvey. "Enabling people like Kelly and Justin to learn and grow and lead teams is the best way for us to provide the best service to our customers."
Both Ennis and Keays have been with Hydro Ottawa for just over five years - Ennis since 2012 after earning a commerce degree from the University of Ottawa, Keays since 2013 after training to be an electrical technician at Algonquin College - but they have already enjoyed multiple opportunities to make a difference.
The same week power was restored in September, Parent-Garvey and some colleagues attended an event in Ottawa. "We received a standing ovation," she says. "That really builds pride in every corner of our organization."
Recognized as one of Canada's Best Diversity Employers (2018):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 1, 2018)
Here are some of the reasons why Hydro Ottawa was selected as one of Canada's Best Diversity Employers (2018):
- Hydro Ottawa focuses on developing diverse pipelines of talent and works with Employment Accessibility Resource Network and the Paul Menton Centre for Students with Disabilities at Carleton University to provide summer student employment opportunities -- and, in partnership with the City of Ottawa, piloted the Youth Futures program, 6-week employment opportunities for a high school student from a low-income family
- Hydro Ottawa participates in National Capital Region YMCA-YWCA's Power of Trades initiative, a pre-employment program to help internationally trained tradespeople and immigrants access employment opportunities
"My first Pride Week with Hydro Ottawa was truly inspirational and fulfilling as we had a transgender person speak to our employees about their struggles in the workplace while transitioning. Listening to their story and reflecting on the work the Pride Network was undertaking made me realize that the Pride Network was helping to bring down barriers LBGTQ people face in the workplace and that we were encouraging our employees to express themselves as who they feel they are." Nathan K., Labour Relations Advisor
Hydro Ottawa goes deep to change its culture
Roger Marsh, Chief Energy Services Officer with Hydro Ottawa, describes himself as a white male and father of three who has worked in the electrical utility industry for nearly four decades. Nevertheless, when asked to lead the company's Pride Network, Marsh readily agreed.
"I worked with members of the LGBTQ community for years, but a lot of them wore a mask every day they came to work," he says. "No one should have to do that. Having the freedom to live your life the way you want to live is very important to me."
Hydro Ottawa launched the Pride Network in 2015 as part of a broader Diversity and Inclusion Plan that also focuses on women, youth, visible minorities, new Canadians, people with disabilities, and First Nations. "We want to attract, retain and engage employees that reflect the diversity of the communities we serve," says Chief Human Resources Officer Lyne Parent-Garvey. "Diversity spurs innovation, drives growth and gives us a competitive advantage."
The company introduced its first Diversity and Inclusion Plan in 2014 with a number of foundational initiatives aimed at changing the broader organizational culture. With an emphasis on leadership alignment, communication, stakeholder engagement, and training, those in executive and management positions were taught to be aware of unconscious bias when hiring or promoting, and training was provided for every employee on respect in the workplace.
The Pride Network is one of several groups established to advance the initiatives of the Diversity and Inclusion Plan. Hydro Ottawa also has a Diversity Council, Youth Council and an Accessibility Committee. Parent-Garvey says that the company has rolled out some 50 initiatives and has formed partnerships with a number of community organizations.
Hydro Ottawa has successfully recruited people with disabilities through its partnership with the Employment Accessibility Resource Network. The company works closely with the YMCA/YWCA and Hire Immigrants Ottawa and their Employer Council of Champions and Working Groups in order to recruit members of visible minorities.
"The key to success for us has been our partnerships in the community with like-minded organizations that are working toward the same goal," Parent-Garvey says. "We couldn't have done it on our own."
The company is a founding member of the Leadership Accord on Gender Diversity for the Electrical Industry. "We're a very male-dominated industry," she says, "but we're hiring more and more women in engineering, the trades and technical positions as well as leadership roles."
Indeed, for the first time, the managers of metering systems and distribution asset planning are both women. As well, the company provides training for female leaders and emerging female leaders through the "Taking the Stage" program delivered by the Niagara Institute.
It is also supporting the Ottawa Catholic School Board's JourneyUp! program which educates and encourages female high school students to consider careers in engineering and the trades. Hydro Ottawa has put together several video profiles of its own women who work in these fields and shares them with teachers.
Marsh, meantime, says the Pride Network has made considerable progress in changing attitudes toward the LGBTQ community. The network has about 10 members from all levels of the organization who meet regularly, especially in the lead-up to Capital Pride Week each August.
"Five years ago there was unease around raising the Pride flag," he says. "Now we have a week of activities. More and more people are getting involved. We've had an exponential increase in participation in the parade. People want to get involved and make a difference."
Recognized as one of Canada's Greenest Employers (2018):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 18, 2018)
Here are some of the reasons why Hydro Ottawa was selected as one of Canada's Greenest Employers (2018):
- Hydro Ottawa is one of the largest municipally-owned producers of green energy with an expanding portfolio of hydro-electric production facilities in Canada and nearby New York state, additional solar power generation capacity, landfill gas generation facilities and a unique partnership to build a 4MW ion battery energy storage facility
- Hydro Ottawa maintains an ongoing program to green its fleet, from a policy to reduce idling to replacing vehicles with more efficient, cleaner alternatives such as electric and hybrid cars, hybrid pick-up trucks, a hybrid bucket truck and flex-fuel vehicles -- the organization also recently partnered with Carlton University to study electric grid capacity in support of the ever-increasing number of electric vehicles on the road
Hydro Ottawa goes green in unexpected ways
Franz Kropp is the Director of Generation at Hydro Ottawa, which means he is responsible for the utility's 16 run-of-the-river generating stations, its growing portfolio of solar installations, two landfill gas-to-energy generating plants and measures to protect two endangered species - the migratory American eel and lake sturgeon.
The utility has created spawning beds for sturgeons in the Ottawa River and installed fish ladders that allow the eels to bypass generating stations. Small measures, perhaps - but they reflect the breadth of Hydro Ottawa's multi-faceted commitment to environmental sustainability.
As Ontario's largest municipally-owned producer of green power, Hydro Ottawa's generating stations are capable of producing 128 megawatts of electricity, enough to illuminate and power 107,000 homes. The run-of-the-river stations, some of them more than 100 years old, are located on the Ottawa, Gananoque and Cataraqui rivers as well as three rivers in upstate New York. The turbines are powered by the water flowing downstream at any given moment as opposed to water stored in reservoirs, which means they have a much smaller environmental footprint.
The utility owns two landfill gas-to-energy generating plants, one of which opened in 2005 and the other in 2013. As Kropp explains, decaying garbage in a landfill produces methane gas which is normally piped to the surface and flared off - in other words, it's simply burned. Hydro Ottawa has sunk wells into the landfill sites to collect the gas and uses it as fuel for gas-fired electric generators.
In 2016 and 2017, the utility installed rooftop solar panels on several city-owned arenas and other buildings. These are capable of generating nearly 3 million kWh per year, the equivalent of removing more than 300 homes from the grid annually. Kropp says his team is currently in the process of designing and planning several larger solar farms on former industrial sites.
In addition to generating green power, Hydro Ottawa has a multi-faceted Environmental Sustainability Strategy which includes goals and objectives around carbon footprint reduction, waste management and recycling, green procurement, the supply chain, and building a culture of environmental sustainability.
The utility is a founding member of the Carbon 613 Initiative in which a group of companies with 613 area codes are working together to develop technical reporting metrics aimed at lowering greenhouse gas emissions within the city and surrounding suburbs.
As well, the utility is always looking for ways to realize environmental advantages from its vehicle fleet. Fleet managers have been testing biodegradable, vegetable-based oil in the hydraulic systems of some of their trucks, and 40 per cent of the vehicles in the fleet now incorporate hybrid technologies of some sort.
For example, bucket trucks used to work on overhead wiring are equipped with battery packs that allow workers to operate the boom and bucket without having to leave the vehicle running. "It's a complex conversion and the batteries have to perform when it's 20 below outside," says Bruce Lang, Director of Health, Safety and Environment. "But the upside is we don't need to have vehicles idling and burning gas while workers are up in the air repairing overhead power lines."
Hydro Ottawa has also partnered with the City of Ottawa on the installation of eight electric vehicle charging stations in municipal facilities, and has upgraded services at the Rideau Centre shopping mall to allow for eight new Tesla super-charging stations. "We believe that powering electric vehicles is part of our core business and we're committed to supporting this," says Lang.
Recognized as one of Canada's Top Employers for Young People (2019):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Jan 17, 2019)
Here are some of the reasons why Hydro Ottawa was selected as one of Canada's Top Employers for Young People (2019):
- Hydro Ottawa organizes The Student Apprentice, a half-day program that provides students with an opportunity to present "value-added" ideas to the organization and interact with executives, including the organization's President and CEO
- Hydro Ottawa participated in Youth Futures, a program created by the City of Ottawa and the University of Ottawa to offer employment opportunities for high school students from low-income families and communities
- An industry partner with Algonquin College's Applied Research Program since 2013, Hydro Ottawa initiated a project to develop a Live Line Simulator -- multiple cohorts of students worked and built upon phases of a prototype jacket, ultimately leading to a patent application in 2017 -- the live line simulation jacket will be used to train Powerline Technician students and apprentices on how to work safely near high-voltage conductors
Youth plays an important part in the evolution of Hydro Ottawa
Hydro Ottawa is in the midst of a significant transformation, taking on a more decentralized, customer-centric, technologically advanced and environmentally sustainable form, and young people are playing an important part in the evolution.
"The focus on energy efficiency, conservation and renewable energy is causing disruption in our industry. Our role and our customers' expectations are changing," says Lyne Parent-Garvey, Chief Human Resources Officer. "We want to make sure we meet the expectations of customers for choice, convenience and responsiveness."
One sign of the change is the move towards a bidirectional grid to adapt to customers who generate some of their own electricity, through solar or wind power, for example.
"This trend is transforming how we do business," says Parent-Garvey. "As part of our transformation, we're also embracing a new environment that's more consistent with an open, collaborative and innovative culture. At the same time, we're making sure younger employees have a voice. Our Youth Council, chaired by our CEO, ensures we hear their voice."
One member of the Youth Council is Scott Nichols, who, as Distribution Engineer, has in-depth knowledge of the technical aspects of the changes under way at Hydro Ottawa. "The bidirectional grid is becoming more predominant because customers want to do more, add new generation. That means we need better controls and better monitoring of how new power comes into the grid," he says.
Nichols has been supported in his career development ever since he joined Hydro Ottawa in 2013 after earning a diploma in electrical engineering from Algonquin College and an engineering degree from Lakehead University. "I started in the Engineering Intern program at Hydro Ottawa, which led me to achieving my P.Eng. designation from the Professional Engineers of Ontario," he says. "The program made sure I had the right experience and learning to meet the requirements."
While Nichols was going through the intern program, Hydro Ottawa established a new "quarterback" system, which assigns a professional engineer to mentor and sponsor the progress of each intern towards licensure. Now that he has successfully completed the program, Nichols has taken on a quarterback role himself.
Another member of the Youth Council is Kirsten Quinn, who began working for Hydro Ottawa as a summer student in 2011 while taking a business program at Algonquin College specializing in human resources. Since permanently joining in 2013, she has gained experience in several different areas within Human Resources and is now a member of a project team helping to introduce new employee performance and development programs through a cloud-based talent management software solution.
"I really enjoy the Youth Council, providing input on diversity, learning about the company's priorities and so on," Quinn says. "The council has members across the organization so we get to know each other and learn about other parts of the business, and to engage with executives."
Like many other Hydro Ottawa employees, Nichols and Quinn are involved in numerous activities aimed at giving back to the community, such as a summer camp for children with cancer, a hockey game for underprivileged youth, and a day at a fair for children with special needs. "We give employees one paid day a year to engage with the community," says Parent-Garvey.
Asked what he likes best about working for Hydro Ottawa, Nichols says, "No two days are the same - there's always something new. The technology is evolving and so is everything we do. And I enjoy the responsibility I've been given."
For her part, Quinn says, "I love the people I work with and helping them. I take great pride in saying I work for Hydro Ottawa. There are so many opportunities."