Recognized as one of BC's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Feb 21, 2019)
Here are some of the reasons why Land Title and Survey Authority of British Columbia was selected as one of BC's Top Employers (2019):
- Land Title and Survey Authority of British Columbia helps employees plan securely for the future with generous contributions to a defined benefit pension plan
- Varying by employee group, Land Title and Survey Authority of British Columbia starts employees with three or four weeks of paid vacation -- some employees may have the option to purchase up to two additional weeks of vacation
- Land Title and Survey Authority of British Columbia supports its new moms and dads with generous maternity and parental leave top-up payments (to the full year for mothers) as well as offering the option to extend their leave into an unpaid leave of absence
Serious work is balanced by a fun atmosphere at LTSA
For Connie Fair, the best part about creating an open and friendly workplace is happy and motivated employees, and she herself can't wait to get to work each morning.
"As much as I want this to be a wonderful place for employees, I really love coming into work every day too. You get to work with people who truly care about the important work they do and also have fun," says the president and chief executive officer of the Land Title and Survey Authority of British Columbia (LTSA).
Headquartered in Victoria, the LTSA operates the land title and survey systems in B.C., including processing over four million online transactions annually. It is important work - employees are aware that certainty and security of property ownership is an essential underpinning of the province's social and economic strength.
And they've built a system that's the envy of other jurisdictions.
"Our employees understand the significant role they play to maintain certainty of title and that's something they take seriously," says Fair. "They care about doing a good job and ensuring customers have a positive experience with the LTSA."
Fair says people must be able to trust in the accuracy, integrity and reliability of these records so that, for example, financial institutions are comfortable granting mortgages. This makes it interesting and rewarding work for employees like Heather Field.
"Most of it is attitude," says Field, a liaison examiner in the LTSA's Victoria office. "We deal with customer inquiries over the phone, everything from basic inquiries to very difficult questions from land surveyors or policy questions from lawyers and notaries. I enjoy it and my fellow employees enjoy it too."
The LTSA also values continuous learning and encourages employees to pursue ongoing professional development. Lunch and Learn sessions conducted by employees are held monthly for everyone to attend; leadership workshops, industry conferences and tuition and education fees are also supported.
Employees also enjoy a generous pension plan, along with maternity-paternity leave, family leave and extended medical and dental coverage.
Managers' doors are always open at the LTSA's three different offices throughout the province. Employees are empowered, encouraged and required by statute to make significant decisions every day.
And although the work is serious, Field credits Fair's leadership for creating the collegial, supportive atmosphere that makes the LTSA such a fine place to work.