Recognized as one of Canada's Top 100 Employers (2019) and Greater Toronto's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 8, 2018)
Here are some of the reasons why Royal Bank of Canada was selected as one of Canada's Top 100 Employers (2019) and Greater Toronto's Top Employers (2019):
- In addition to their paid vacation time, RBC offers a purchased vacation option that lets employees purchase up to 20 days of additional vacation time when needed to help balance personal and family time
- RBC manages an in-house wellness program called "Living Well" to encourage employees to adopt healthy lifestyles, rewarding healthy behaviour with credits for a personal Wellness Account that can be used for wellness-related expenses, such as gym membership and weight-loss programs -- and the bank recently launched the "RBC Blueprint for Mental Health and Wellbeing" that sets out the bank's vision for promoting the mental health and well-being of all employees
- RBC invests in ongoing career development through tuition subsidies for courses related and indirectly related to an employees' current role, leadership development programs, an annual "Career Month" in March to promote career development for all employees, as well as paid internship programs for the next generation of employees, from 4 months to 1 year in duration
RBC ushers in the era of 'employee enablement'
As one of Canada's biggest employers, RBC has long been a leader in introducing new ways of working. Now it is changing some of the cherished concepts around employee performance, employee learning and even extra jobs people can do.
It's all part of "employee enablement," says Chief Human Resources Officer Helena Gottschling. "Our success begins and ends with highly engaged employees," she says.
A key element is a shift from the old idea of "performance management" to a more dynamic approach of "performance enablement". "This involves creating a culture of feedback and coaching, and upping the leader's role in providing that feedback and coaching," says Gottschling. "It's about creating an environment in which all employees have the ability to improve, and giving them the support they need to be the best they can be."
Gone is the former requirement for a formal mid-year review of an employee's goals and performance in favour of regular meetings throughout the year. In the past 12 months, RBC has trained some 11,000 people leaders in "how to provide more candid feedback," says Gottschling, "because candid and transparent feedback helps us all get better." Employees, too, are encouraged to give feedback to colleagues and leaders.
A simplified version of the traditional year-end review for employees is still held, she says, since employees typically like to review how they have measured up against their goals, discuss their development plans for the year ahead, and are on some form of variable compensation. But there is a shift in mindset, she says. "We're getting more creative, more dynamic, and bringing more accountability to the leader-manager in how they're coaching."
In employee learning, the bank is moving away from, say, a typical three-day course and expanding its digital offerings that people can view or download in more "bite-size" pieces on their mobile phones or laptops. "It's often just-in-time learning that they can apply on the job right when they need it," says Gottschling. "We have a new self-serve portal designed to support employees' own personal learning strategy."
As for work itself, RBC has instituted SPARK!, an online program that allows employees to connect with each other to work on projects in areas that may be outside their job description. "We are leaning into an internal 'gig economy'," says Gottschling with a smile. For example, with the agreement of a supervisor, an accountant might take a few hours to work as a photographer for another department. Some 1,000 employees, she says, have taken part in "unleashing their creativity in areas outside their day-to-day that they're passionate about."
For Truman Wong, all of these initiatives have been a positive experience. As Manager, Operations Process Strategy in Vancouver, he helps colleagues implement the bank's policies and procedures. He has already done several SPARK! tasks, including logo design. "It's a great opportunity to dabble and flex my design muscles, and develop some skills outside of my day job," he says.
He also likes the new performance enablement system. "It's really fluid," he says. "We're evolving from those more regimented, pre-set performance reviews to something much more nimble and responsive to our changing needs on the ground."
Wong has weekly "check-ins" with his supervisor. "It is an enablement conversation, where we go over what's going well and whether there are any challenges, any obstacles they can help clear out for me," he says.
After eight years at RBC, Wong is optimistic about the way the bank is evolving. "All of the tools we've seen come up have been fantastic for fostering more collaboration, reaching out to peers across the country and picking up new skills."
RBC employees share a passion for helping their communities
In her work at RBC in Toronto, Sonya Kumar is known as a Scrum Master, meaning she is the facilitator for the HR Workforce Innovation team and helps members stay focused on solving critical problems with the right solutions in the shortest possible time. The innovative system comes from software development, and the term comes from rugby, where players reconfigure themselves quickly in a scrum and restart the flow of the game.
"I'm the Scrum Master and I'm also a team member, accountable for the outcomes of our program," says Kumar. "This is a new way that we're working, so there are no set rules and it's a flat structure. I play many roles."
Indeed she does. Kumar's role in this "agile lab" is an example of RBC's often cutting-edge approach to the workplace environment. But she also has other roles supported equally strongly by RBC: as a volunteer in the community.
In her town of Ajax, Ont., just east of Toronto, Kumar is a member of the School Community Council where her two daughters attend Grade 2 and Grade 5. It takes time, especially when she was chair and "worked with the principal, directed the business of the council, and worked with the outside community on events and fundraising."
RBC, she says, helps with her schedule so she can contribute in a meaningful way. Moreover, in the past year she logged more than 40 volunteer hours, using the bank's myCommunity online tool, and RBC matched the hours and donated $500 to the school in recognition.
"That's been the best part for me," says Kumar. "The school did wonderful things with that money. They were able to buy books for the library and contribute to equipment for the kids to have fun during recess - they really appreciated it."
Kumar also works with Ascend, an organization supporting pan-Asian business leaders; RBC is a Platinum sponsor. "We leverage our networks and provide programs and events that inspire and educate individuals from the pan-Asian community," says Kumar.
RBC's support for employees' community involvement makes her feel "great pride," Kumar says. "It gives you that sense of purpose in coming into work. It's not just about the paycheque."
That feeling goes right to the top at RBC, where leaders like Patti Shugart, Managing Director and Global Head, Corporate Banking and Global Credit for RBC Capital Markets, are also involved with the community. "We really do believe in a corporate culture where employees who want more purpose in their day not only help our clients thrive, but help our communities prosper," she says. "It's not just lip service, this goes to our firm's core values."
Shugart was an early champion of the RBC Race for the Kids in Toronto, which has raised more than $10 million for Sunnybrook Hospital's Family Navigation Project, helping young people with mental health issues find the treatment they need.
She also works with a United Way charity called Women United. "The notion is to take women living below the poverty line in Toronto and pull them up through funding, job opportunities, coaching and mentoring. When you help to bring a mother out of poverty, you also lift her children which has a ripple effect on our communities," says Shugart.
Within RBC, she was also co-creator of RWomen, a global networking group for women in RBC Capital Markets and related areas, and is a champion of a new "Returnship" program that offers support to women who have been out of capital markets for several years, so they can more easily return to a career in finance.
Shugart estimates she spends 50-60 hours a year working with the community. "I want to be a good role model to show people that you can achieve success, have a family and balanced life, and you can also spend time giving back. In our culture, everybody should be giving back to groups they are passionate about."
Recognized as one of Canada's Best Diversity Employers (2018):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 1, 2018)
Here are some of the reasons why Royal Bank of Canada was selected as one of Canada's Best Diversity Employers (2018):
- For over a decade, RBC has partnered with the Toronto Region Immigrant Employment Council to provide mentoring relationships to new Canadian job-seekers, and encourages SMEs to hire internationally-qualified interns through the RBC Career Bridge Associate Host Program
- With support from RBC Insurance and RBC Advice Centres in Meadowvale, the bank's REACH employee resource group for individuals with disabilities hosted its fifth annual (Dis)ABILITY Learning Expo to discuss the importance of accessibility and helping employees learn how they can make a difference
- RBC manages the Diversity Dialogues Reciprocal Mentoring Program to pair diverse employees with senior leaders who have different professional experience and backgrounds in order to promote a more inclusive culture
"RBC went above and beyond went it came to accommodating my needs. I use a wheelchair, and RBC assisted with an accessible workstation, bathroom, and floor amenities to ensure I would be comfortable and independent. I'm also part of REACH, an employee resource group for persons with disabilities, so I'm able to use my voice to help other RBCers when it comes to disability accommodation. I am very proud to work in an inclusive and supportive environment." Joel D., Executive Communications Advisor, Office of the CEO
Real pride: How RBC supports the LGBT+ community
Sawyer James started work at RBC at a very sensitive time in his life. Only months earlier, he had come out as a transgender male, and he was still in the initial stages of his transition. But once he arrived at the bank in early 2016, things couldn't have gone better.
"It has been great," says James, who works as a Cards Advisor in the Credit Card Department at RBC's Advice Centre in Mississauga, Ont. "The support I have received has been more than I could have expected from a company and from the people I work with."
Although legally he was not Sawyer yet, the bank readily respected his new identity, he says. And he was able to join the centre's LGBT+ steering committee.
But what impressed James most occurred a few months later in 2016, when he was asked to speak at a panel on transgender issues at the Advice Centre. "I brought up the fact that I didn't feel comfortable yet using the male washroom. And just because of that one remark, RBC has created gender-neutral washrooms."
Indeed, the bank created a whole new washroom on the ground floor of the Advice Centre, and now is in the process of creating 22 more such facilities at RBC premises across the country. "It happened very fast," says James. "RBC is not afraid to break new ground and make something happen."
James has also become a minor RBC celebrity. Last June, he was profiled in an online feature on the RBC portal, seen by all 80,000 employees around the globe. The article was among the top three viewed in 2017, and has led to many other bank employees reaching out to him for advice and mentorship, often encouraged by their supervisors.
"I find RBC is very open, they believe in people and the power of their dreams," he says. "A lot of managers have the 'safe space' rainbow symbol on their desks. I feel I can speak to anyone about pretty much anything."
In fact, when the controversy erupted in North Carolina in 2016 over use of washrooms according to gender identity, RBC quickly signed on to a court filing by 68 major companies aimed at blocking discrimination against the transgender community.
"Support for diversity and inclusion at RBC is broad, deep and longstanding," says Karen McCarthy, Vice President, Associate General Counsel and Corporate Secretary. She should know -- when she joined the bank 14 years ago she was able to be completely open about being in a committed same-sex relationship with a four-month-old son.
"Culture is so important in an organization," says McCarthy. "RBC had the culture where I felt I could be my authentic self, build new skills and develop as a leader. How do you not discuss children or your partner? I wanted to work in an open and supportive environment, and it has been that way since the moment I started."
McCarthy is an ongoing member of the RBC Diversity Dialogues Mentoring Program, which pairs senior leaders like her with individual employees with diverse backgrounds. They meet regularly for a year to expand awareness of diversity topics, often for both participants.
On LGBT+ issues, the bank continues to be on the leading edge, notes McCarthy. Recently RBC Capital Markets and the industry group LGBT in Capital Markets launched Common Grounds, Canada's first coaching program for LGBT+ capital markets professionals. The bank is also a founding partner of the Canadian Gay and Lesbian Chamber of Commerce, which in 2016 gave its first corporation of the year award to RBC for its support of LGBT+ suppliers.
"Those are the types of areas where RBC really is in the forefront," says McCarthy. "We base our ongoing diversity and inclusion journey on a solid foundation of respect for all individuals and the belief that we all benefit when everyone can bring their whole selves to work and contribute to their fullest potential."
Recognized as one of Canada's Greenest Employers (2018):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 18, 2018)
Here are some of the reasons why Royal Bank of Canada was selected as one of Canada's Greenest Employers (2018):
- RBC offers unique financing products including energy saver loans and mortgages to help customers create and buy energy efficient homes while saving on borrowing costs -- RBC also offers investors seven socially responsible investment (SRI) mutual fund products, with over $4.7 billion in assets currently, and supports entrepreneurs through the $10 million RBC Generator Fund to help finance projects addressing social and environmental challenges
- As part of its Environmental Blueprint, RBC is committed to the ongoing development and expansion of waste reduction and recycling initiatives (setting a goal of zero electronic waste to the landfill by 2018), maintaining organic and recycling programs at all locations, finding ways to reuse or donate slightly used furniture, and ensuring that all paper waste (its primary waste product) is shredded and properly recycled -- the bank has achieved an impressive waste diversion from landfill rate of 79%
How RBC supports the environment - in a big way
When you're as big as RBC - Canada's leading bank, with 81,000 employees worldwide - you have a lot of ways to help the environment and to aid the transition to a low-carbon economy.
One way, for example, is to use your public platform to explicitly support measures such as carbon-pricing, which RBC began doing in 2016. It has followed up with a series of economic reports, position papers and executive speeches.
Another is to ensure your own environmental footprint is in line with your philosophy. RBC has reduced its greenhouse gas emissions by 23 per cent since 2012, and this year became carbon neutral through purchase of high-quality carbon offsets.
But these are just the beginning. The bank has embedded sustainability initiatives throughout its lines of business, notes Valerie Chort, Vice-President, Corporate Citizenship. "The overarching strategy is that climate change is a pressing issue, we're a large organization, and we can mobilize on a number of fronts," she says.
So within the bank, RBC Capital Markets supported green bond issues worth $5.1 billion in 2017, RBC Wealth Management offers a fossil fuel-free global equity fund, and Personal & Commercial Banking does more than $100 million in business with Clean Technology clients. At the same time, the bank has taken a leading role in organizations and partnerships that are responding to climate change around the world, from the UN to Canada's Smart Prosperity initiative.
There is plenty of reason for a major bank to take a strong position on the environment, notes Chort. "Climate change will impact all sectors of the economy, whether it be agriculture, transportation, infrastructure - it impacts us all. So we need to better understand what are those risks, what are the opportunities, and be ready for them. Ignoring it is not in our interest. Preparing and being active in shaping what our future could look like is absolutely in our interest."
RBC is also turning to its own people and partners to mobilize their expertise in critical areas of sustainability research. In a pilot project, the bank is soliciting ideas on how the digital blockchain used for cryptocurrencies could help protect environmental data, how artificial intelligence could assist in developing climate change scenarios, and how a planned app called Swim Drink Fish, produced by an organization of the same name, could monitor water quality with the help of citizen scientists.
The bank has long encouraged its people to help find ways to improve its environmental performance. "Our employees are pretty passionate about the subject matter so finding ways for them to constructively add value is very important," says Chort.
One of those employees is Farhan Peervani, Senior Manager, Operations Process Strategy - Transformation. In his area, people work on improving bank processes for efficiency and for a better client experience. Peervani began looking at the amounts of paper that clients in Personal Banking receive when arranging RRSPs, TFSAs and similar accounts.
"We found it was 30 to 60 pieces of paper," says Peervani. "We are now rationalizing the process, and by early next year, our clients will be walking away with only three pieces of paper on average."
Nationally, he says, this means some 23 million pages will come down to 500,000, a reduction of nearly 98 per cent. "When we did our presentation, this was an eyeopener for a lot of people." He estimates that the number of trees needed to produce that paper will fall from 1,800 to 107.
Peervani, who joined RBC 13 years ago after finishing a degree in computer science at McMaster University, says he has always admired the bank for supporting green causes. "I couldn't be happier to work with an organization like RBC," he says. "I'm sure we'll be coming out with a lot more initiatives to reduce our carbon footprint."
Recognized as one of Canada's Top Employers for Young People (2019):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Jan 17, 2019)
Here are some of the reasons why Royal Bank of Canada was selected as one of Canada's Top Employers for Young People (2019):
- RBC created a unique Amplify program, a 4-month summer internship that allows students to work in creative, agile environments to solve business challenges -- participants pitch their final ideas to a panel of senior executives and successful ideas may lead to the launch of their initiative internally, scholarships, or seed funding for students to launch their own start up
- Recent university and college graduates can acquire career-level experience through RBC's Career Launch Program, a 1-year paid internship for graduates under the age of 24 -- the program features rotations in retail banking branches and corporate offices, mentorship, professional networking and community experience via a short-term placement with a registered Canadian charity
- RBC Career Launch Associates may also participate in the Next Great Social Innovator Challenge, an annual competition inviting associates to find a solution to a specific business need -- finalists receive an all-expenses paid trip to Toronto to present their ideas to a panel of RBC executives
RBC offers mobility, innovation and meaningful work
In the fall of 2017, when Austin Lee was beginning his final year at the University of Alberta, working towards a Bachelor of Commerce degree with a major in finance, he was also searching for a full-time job to launch his professional career following graduation. He did his research on potential employers and liked what he heard about RBC.
"When you think about financial services, there are a lot of different ways you can go," he says now. "RBC was making investments in youth. I knew they'd invest in me and help me grow - I'd get a strong start in my career. And they're also committed to diversity and inclusion, which is very important to me."
Lee was hired by RBC in November. Upon graduation, he moved to Toronto and began work as an Associate in the Indigenous Peoples Talent Development Program, one of several rotational programs the bank offers new graduates to introduce them to different parts of the organization and provide them with a breadth of real-world experience. RBC offers a variety of opportunities to new graduates, says Jenny Poulos, Senior Vice President, Workforce Strategy and Employee Experience.
"We're not just looking for business majors. Graduates come from all disciplines, including sciences, arts and technology. We try to offer positions near the start of their final year so they don't have to worry about finding a job while they're completing their degree.
"We want to offer more than a job," Poulos adds. "We're providing meaningful work, mentorship, coaching, feedback and career advice, and encouraging them to make real contributions to our clients and communities."
Lee is currently in the first of four rotations in his two-year program. "Right from the start I was using my university learning and applying it to a real-world business case," he says. "I was trusted to do this, which was more than I could have asked for. Even though I'm just one person in a large organization, I feel I'm having an impact and delivering business results."
At the same time, Lee is enhancing his professional credentials by pursuing a Chartered Financial Analyst designation from the CFA Institute, with the bank's support.
"One of our priorities is building diverse and inclusive workplaces," Poulos says. "We have several internal resources and communities where employees come together to share experiences, and drive conversation and change around inclusion."
NextGen is one of these "communities," an Employee Resource Group for staff in their 20s and 30s. ERGs are self-coordinating voluntary groups that provide members with forums to grow and develop professionally, share ideas and take part in community outreach.
Another way RBC enables recent university and college graduates to gain experience is through its Career Launch Program, a oneyear paid internship for people under the age of 24. The bank is investing $20 million over several years in the program, which includes rotations in retail banking branches and corporate offices, mentorship, networking and community experience through a short-term placement with a registered Canadian charity.
RBC provides meaningful experiential learning to nearly 2,500 students a year. Students benefit from experiences designed to build their skills for the future, including RBC's new Backpack app, which features gamified challenges to develop skills through peer competition and provides opportunities to interact with executives. In 2016, the bank introduced RBC Amplify, an intensive four-month summer internship focused on innovation, in which students are assigned to some of the company's toughest business challenges.
"When young people engage with us," Poulos says, "we show them there's innovation happening at RBC, many opportunities and a lot of mobility within the organization. They're sometimes surprised to hear of the long tenure of some of our employees. We're a bank of relationships, with a culture of learning and growth."