Recognized as one of Saskatchewan's Top Employers (2018)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Jan 23, 2018)
Here are some of the reasons why Saskatchewan Workers' Compensation Board was selected as one of Saskatchewan's Top Employers (2018):
- WCB Saskatchewan supports employees with 3 weeks of paid vacation and also considers previous work experience when setting individual vacation entitlements
- WCB Saskatchewan encourages employees to adopt healthy lifestyles through a dedicated rewards program and maintains a related committee which organizes a variety of initiatives to support health and wellness, including exercise, nutrition, and smoking cessation
- WCB Saskatchewan invests in the long-term development of employees with tuition subsidies for courses related and indirectly related to their current position, career planning services, and a variety of in-house and online training programs -- and reaches out to the next generation of employees through paid internships
The WCB helps its workers to help others
Every day, Saskatchewan Workers' Compensation Board (WCB) employees in Regina and Saskatoon help thousands of workers hurt on the job.
"Our commitment to customers and employees is rooted in Mission: Zero -- zero injuries, zero fatalities, zero suffering," says Stuart Cunningham, Vice-President of Human Resources and Communications. "Our ultimate goal is to provide a quality employee experience to drive a service that places the customers at the centre of everything we do."
That's why, he says, WCB employees are offered job-share, flex time and top-up for maternity and paternity leave, as well as access to health and wellness initiatives to maintain a healthy work-life balance. WCB also offers ongoing professional development support, from on-the-job training to leadership training.
"We're not willing to settle when it comes to serving our customers, and opportunities for our employees to grow is a crucial factor," explains Cunningham. "Our frontline staff have unique insight into whether our processes are providing the best outcomes for our customers. Through our daily 'huddle' meetings, staff are encouraged to share ideas to improve processes."
For employee Jenny Strongeagle, a Document Processing Clerk, working at the WCB has been rewarding. She also equates being at the WCB to being with family.
"Working here is kind of like home," she says. "I've made a lot of personal relationships here outside of work. The people are really friendly. There's a lot of support from supervisors and the managers to achieve your own personal goals. It feels awesome and gives you more self-confidence."
That includes supporting additional schooling to advance education. Strongeagle is looking forward to taking a Medical Terminology Class, which will help her improve her customer service skills. Since starting at the WCB as a summer student almost seven years ago, Strongeagle has had the opportunity to work in three departments, helping her gain a deeper understanding of the WCB.
Christina Zinger, WCB Registration and Statistics Coding Supervisor, says her job is satisfying because she's helping someone affected by a work injury. As a supervisor, she's learned leading people at the WCB is about working with them.
"Ten years ago, we would have seen an environment where employees were told how to do the work," she says. "Now the employees are taking the lead, improving the service we provide."
The goal is to engage WCB employees and continually enhance customer service as part of Mission: Zero.