Recognized as one of Canada's Top 100 Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 6, 2017)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top 100 Employers (2018), Top Employers for Canadians Over 40 (2018) and Greater Toronto's Top Employers (2018) :
- TD helps employees plan securely for the future with contributions to a defined benefit pension plan and health benefits that extend to retirees (with no age limit) -- additionally, the bank maintains a dedicated Retired Alumni website and provides financial support for 7 alumni associations across Canada
- TD considers previous work experience when setting vacation entitlements and offers long-serving employees an additional week of paid vacation on their 25th anniversary (and every 5th anniversary thereafter)
- TD invests in the ongoing development of employees with generous tuition subsidies for courses related and indirectly related to their position (to $4,000) and maintains partnerships with a number of country's leading business schools including the University of Toronto, Queen's University, Western University and McMaster University
TD empowers employees with inclusive and innovative culture
Anyone who thinks a banking career has to follow an established or traditional pattern should talk to Roger Bruggeman, Manager of Innovation in Personal Banking Operations at TD Bank Group. Since 1990, he has built his own unique career path that has taken him into areas as diverse as credit card scoring, fraud prevention, collections, information management and automation.
"The bank has always been willing to adjust and be flexible to help me in my career and offer me challenges," says Bruggeman, who is based in Mississauga, Ont. "I have had the opportunity to work with very creative people who encourage me to try new things and take chances on my ideas."
The corporate culture that allows such career flexibility didn't happen by accident. TD is focused on being a leading employer now and in the future, fostering innovation and creativity.
The company is committed to helping employees achieve their full potential by setting clear expectations, investing in their development, and providing the opportunities and resources they need to be their best.
"We believe that a great customer experience starts with a great colleague experience," says Bharat Masrani, Group President and Chief Executive Officer of TD Bank Group. "We work hard to create an inclusive and supportive workplace where our colleagues feel empowered and valued."
As the organization evolves, it aims to provide new opportunities for employees to gain many different experiences and build varied careers, whether they follow traditional or non-traditional paths.
"TD's capacity to adapt has always been one of our greatest competitive strengths," Masrani says, enabling the bank to achieve its objectives of assisting customers to meet their financial goals, building an inclusive workplace, and strengthening communities through volunteerism and efforts around the environment.
"We are only as successful as the communities we serve, which is why helping them thrive is critical to our success."
Last year alone, TD contributed more than $100 million to a wide variety of charities, and more than 30,000 TD employees registered with the bank's volunteer network to connect with and support causes they care about, donating more than 127,000 hours over the year.
As well, TD has maintained its commitment to remain carbon-neutral. Since becoming the first North American bank to achieve this, back in 2010, it is now a recognized leader in green bond financing, and the only Canadian bank listed on the Dow Jones Sustainability World Index.
"We continue to rethink and reimagine how we live up to our purpose of enriching the lives of our customers, colleagues and communities. This includes simplifying the way we do things and empowering our people with the aim of being more responsive and more relevant in what we offer," says Masrani.
Simplifying the ways things are done is one of Bruggeman's responsibilities in his current position in TD's Personal Banking Operations. "We are constantly improving processes, finding new ways of saving time and creating efficiencies for our customers and our colleagues," he says.
Masrani emphasizes TD's commitment to putting customers first. "We are here to listen to our customers, to help them achieve their financial goals and feel more confident about their future," he says. "And we know we can only do this by fostering an inclusive culture and providing our colleagues with growth opportunities and a great place to do meaningful work."
Recognized as one of Canada's Top Employers for Young People
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Feb 8, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top Employers for Young People (2018):
- TD manages a generous Scholarship for Community Leadership program for students in their final year of high school or CEGEP (up to 20 scholarships are awarded each year) -- recipients receive scholarships of up to $70,000, including up to $10,000 per year for tuition, $7,500 per year for living expenses, paid summer employment, mentorship opportunities, annual gatherings and networking opportunities
- Through TD's Scholarship Summer Employment program, the bank offers scholarship recipients summer employment as a Customer Service Representative, a placement at a corporate or regional office, or employment at a Canadian charitable organization, depending on the student's year of eligibility
- TD's Women in Leadership network created a mentorship program for first and second-year university students interested in learning about careers in capital markets -- 25 female students were recently matched with Managing Directors from TD Securities for 4 months to gain industry insights
Expecting the unexpected at TD Bank
Success can come in unexpected ways at TD Bank. That's why young employees with experiences and backgrounds seen as "non-traditional" for a financial institution are encouraged to explore a variety of career options while developing their networks and industry knowledge.
Kelly Laidlaw was working as a fashion designer when she joined TD's Graduate Leadership Program. "After I received my MBA, I didn't think a bank would look for someone with a fashion background but I found that TD values people who think differently and creatively," says Laidlaw, who is now Relationship Manager of Customer Strategy at TD Insurance in Montreal.
She says the program exposed her to the wide range of roles and types of work available, while building relationships with colleagues from different areas of the bank.
"It was a motivating factor in my joining the bank and it has greatly exceeded my expectations and set me up for success," says Laidlaw.
TD aims to tap into a wider range of candidates, build a pool of diverse and top talent, and attract and retain the best of the younger-generation workforce. Casting a wide net via social media initiatives and career advancement opportunities such as paid internships, co-op programs with colleges and universities, rotational programs and leadership development helps the bank achieve that.
"Our goal is to develop the next generation of leaders by providing emerging talent with opportunities that allow them to maximize their potential and fulfill their career goals," says Tara Deakin, TD's Senior Vice President of Talent.
One way TD ensures that employees are exposed to different areas of the bank is through mutual mentoring initiatives. This approach partners colleagues at different stages in their careers to share insights and experiences on a variety of topics, ranging from navigating the organization to career development and new ways of using workplace technology and social media.
"These interactions are crucial because they encourage emerging talent to take on challenges and interesting work," says Deakin. "As a result, many of our employees discover career opportunities they may never have expected at a financial institution."
Carlos Marques can relate to that. Now in his 17th year at TD, he was studying engineering when he found part-time work at the bank to pay for college. It was advice from peers and mentors as well as support from managers that encouraged him to explore new opportunities.
"They saw potential in me that I didn't see at the time," Marques says. "A career at the bank started to intrigue me and I realized this was what I wanted to do for the long term."
To date, his TD career has included working as a financial advisor and a people manager in phone banking, and he's now a Business Analyst in TD's Branch Systems and Solutions group in London, Ont.
Deakin says that while career challenges and opportunities to grow and develop are important factors for emerging talent when deciding where to work, "flexibility in the way they work and doing work that matters" are also crucial. This includes making a difference in the community in ways that are important to employees.
"A core part of TD's purpose is to enrich communities, and employees are encouraged to get involved in many ways outside the bank," says Deakin. "We encourage them to seize meaningful opportunities that both support their interests and help meet community needs. We know this provides valuable skills and leadership training, work experience and an incredible sense of personal fulfillment."
Marques, who also serves as co-chair of London's Team TD GenNext for United Way, agrees. "To have the opportunity to give back, with full support from the bank -- it's exciting to think what I can achieve," he says.
Recognized as one of Canada's Best Diversity Employers
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 1, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Best Diversity Employers (2018):
- TD created a diversity sourcing team, focused solely on attracting top talent from diverse communities -- activities within these roles include maintaining relationships with diverse organizations and student associations and attending diversity-focused recruitment events
- Since 2005, TD has partnered with Toronto Region Immigrant Employment Council's Mentoring Partnership, providing over 1,570 mentoring relationships since the project's inception -- and, working with ACCES Employment, designed a week-long course for professional women who are new to Canada called "Empowering Women"
- In partnership with Lime Connect Canada, TD manages a summer internship and scholarship program for third year students with disabilities -- and is also piloting a recruitment program with Specialisterne Canada to hire individuals on the autism spectrum -- the program includes recruitment workshops in place of traditional interviews, 4-week onboarding with job coaching supports, and training for the people managers and teams
TD Bank takes a holistic approach to diversity
Jonathan Kim knows how to deal with adversity. He has had to use a wheelchair since he was in a car accident at the age of 14. While he credits his emotional recovery to a strong support net-work of family and friends, searching for a job after graduat-ing from Western University often left him discouraged. "Some employers didn't seem interested in hiring me because of my disability, while other places
were simply inaccessible," he recalls.
Kim says his experience changed when he was hired at TD Bank.
"At first I was shy, worried if I could do the work and succeed," he says, "but the culture was so accepting that I became more comfortable with my disability and more confident in myself."
Kim started working as a customer service representative at a TD branch in London, Ont., before working his way up through other roles to the position of manager of Customer Service. In June 2017, he moved to TD's head office in Toronto as National Coordinator for the bank's United Way Campaign.
"TD sets me up for success by making sure I have access to the tools I need so that I can do my job while ensuring I work in a place that celebrates differences," Kim says.
Riaz Ahmed, Group Head and Chief Financial Officer, TD Bank Group, and Chair of TD's Inclusion and Diversity Leadership Council, says fostering an inclusive and accessible environment where everyone feels welcome is essential for attracting and retaining the best talent. "Each of us needs to feel included in order to unlock our full potential," he says.
The bank's goal is to ensure that inclusion and diversity are embedded as much as possible into every aspect of the business, including workplace practices, customer relationships and community involvement, Ahmed says. "Our success depends on it. Our culture needs to reflect the communities where we do business and where our colleagues and customers live and work."
Since many employees relate to more than one diverse group and are now more willing to talk about their identities, TD has recently adopted a more holistic approach to inclusion and diversity initiatives. Ahmed says colleagues and executives are using internal blogs, online discussion forums, social media, videos and events to share stories that historically have not been part of the workplace conversation.
That kind of engagement from peers inspires Kim to advocate for inclusion and diversity within TD.
"We all have a role to play in ensuring we create a culture where everyone feels valued, respected
and supported," he says.
Recognized as one of Canada's Greenest Employers
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 18, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Greenest Employers (2018):
- TD promotes green building design for new and existing facility renovations, from pioneering the net-zero-energy retail branch to solar power generation (with 2 megawatts of solar generation capacity) and improving energy efficiency in all buildings -- and, while increasing its occupied space by approximately 25%, the bank has simultaneously reduced its greenhouse gas emissions by 23%
- Along with many green "firsts", from establishing a Chief Environment Officer back in 2008 to being the first bank to issue a green bond in 2014, TD Bank has contributed over $12 billion since 2006 to developing the low-carbon economy, from lending to companies and projects with low-carbon operations to supporting local environmental projects in communities across the country
Green awareness colours all parts of TD
A culture of environmental awareness is evident throughout TD Bank Group, from the way the bank engages with its customers and suppliers, to its encouragement of employee-led initiatives in the workplace, to its many volunteer programs within the communities it serves.
"TD is committed to helping enrich the lives of our customers, communities and colleagues. Investing in the future so everyone feels confident that they can succeed in a changing world is critical - and having a vibrant planet is a key piece of that," says Karen Clarke-Whistler, an environmental scientist who has been the bank's Chief Environment Officer since 2008.
"As a financial institution, one of the most significant contributions we can make is through our financing, to help accelerate the transition to the low-carbon economy and to help build healthy, vibrant and inclusive green spaces for generations to enjoy," she says. "That's why we're targeting $100 billion by 2030 to help direct capital towards companies, ventures and programs that are driving innovation in clean tech, carbon emission reductions, energy-efficient housing and green space enhancement."
One example of how the bank aligns its business activities with its environmental values is the TD Green Bond, first issued in 2014. Proceeds from the bond are directed towards projects that support the transition to the low-carbon economy. In 2017, TD issued its second green bond and its first U.S.-dollar green bond. The US$1-billion issuance was one of the largest ever made by a major bank.
As well, TD was the first Canadian bank to join the CDP Supply Chain Program, an initiative to help companies manage the environmental risks and opportunities in their supply chains. Through this program and its sourcing and procurement policies, the bank engages its suppliers in its support for environmental goals.
TD's 85,000 employees are also encouraged to make their own mark when it comes to improving the world around them.
In fact, TD's commitment to the environment was one reason Alexander Tasciotti took a full-time job with the bank after graduating from the University of Toronto with an Honours BA in Communications, Culture and Information Technology.
"I started at TD in March 2005 as a part-time teller when I was still at university," he says. "I worked part-time for other companies too, but I decided to stay with TD because I really liked the engagement in so many different community activities. We have a culture that's really about making people's lives better. It's at the heart of what we do."
After working his way up through various branch and managerial positions, Tasciotti is now Marketing Coordinator at TD's head office in Toronto, as well as volunteer Chair of the Marketing Think Green Team.
"I find the work outside my day-to-day job particularly rewarding," he says. "We look for different ways of engaging employees, rallying up excitement around environmental initiatives such as Tree Days."
Through TD Tree Days, the bank's flagship volunteer and urban greening program, employees have worked with hundreds of community organizations such as municipalities, local conservation organizations and Indigenous communities to plant more than 300,000 trees since 2010.
Other initiatives that employees can get involved in include the TD Friends of the Environment Foundation. Now in its 28th year, the foundation has supported more than 24,000 local environmental projects across Canada. In celebration of Canada's 150th birthday, the bank launched the #TDCommonGround Project to build on its history of greening local communities. Through this initiative, more than 150 community parks and green spaces across the country were revitalized to help bring more people together in their communities.
"Through staff engagement programs such as these, our employees play an active role in our environmental strategy," says Clarke-Whistler. "They're critical to TD achieving its environmental goals at work and in the community."
Tasciotti has welcomed the opportunity to do something significant. "I'm young but I feel I have a voice. I thought some of the existing programs could be improved," he says. "I wanted to bring more energy to them, and I was able to make suggestions, which were adopted. TD is a great place to springboard ideas you have to make things better. Someone is listening; your ideas count."