Recognized as one of Canada's Top 100 Employers (2019), Top Employers for Canadians Over 40 (2019) and Greater Toronto's Top Employers (2019):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 8, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top 100 Employers (2019), Top Employers for Canadians Over 40 (2019) and Greater Toronto's Top Employers (2019):
- TD is one of Canada's largest corporate philanthropists, donating over $73-million last year and actively encouraging employee involvement across the country (and worldwide) through a number of in-house initiatives, from the "TD Friends of the Environment Foundation" (with over $6-million distributed to over 600 projects across the country) to the unique "MusiCounts" community program (with over $1.7-million donated to support music programs in underserved communities)
- TD helps employees plan securely for the future with contributions to a defined benefit pension plan and health benefits that extend to retirees (with no age limit) -- additionally, the bank maintains a dedicated Retired Alumni website and provides financial support for alumni associations across Canada
- TD considers previous work experience when setting vacation entitlements and offers long-serving employees an additional week of paid vacation on their 25th anniversary (and every 5th anniversary thereafter)
TD Bank prepares its people for a changing world
Recognizing that its employees earn the trust that sustain its business, TD Bank places a high priority on equipping them with the tools and expertise they need to adapt to the constantly evolving needs and expectations of its customers.
"If the world is changing for us as a business, as well as for our customers, that change is hitting home for our colleagues too," says Norie Campbell, Group Head of Customer and Colleague Experience. "To ensure our colleagues have the skills and experiences – and the confidence – they need to continue to win and grow, we're making significant investments to empower our people with the opportunities to upgrade existing skills and develop new ones.
"This includes offering new courses, programs and tools, as well as ingraining the development of our people as a core obligation in all TD leaders. By doing so, our colleagues can elevate their performance and take on new roles, which were unimaginable only a few years ago."
In 2018, TD introduced two new leadership development programs to help achieve these goals. One of these, known as Elevate, is designed for executives as part of the bank's approach to create inspiring leadership at all levels. The other, called Activate, aims to provide new managers with tools and tactics to lead their teams with confidence.
Ashley Tillenius, who recently moved into the position of Team Manager, Western Banking Services, based in Edmonton, has participated in the Activate program.
"It was inclusive and motivating," she says. "The focus was on coaching employees and the conversations you need to have with the team about their skills, their future and so on. The idea is to facilitate self-discovery, to let team members do the talking and take an interest in what they're saying. The employee is in the driver's seat.
"The Activate program was the next level up from other leadership programs. Obviously a lot of thought had gone into making it valuable for leaders. It gave me confidence that TD has confidence in me and invests in me so I can lead my team and serve customers better," says Tillenius, who spent 10 years in retail banking at TD before taking her current position leading a mortgage funding team in the summer of 2018.
Another career development innovation launched in 2018 is TD Thrive, a digital learning platform that delivers curated content, courses, training and videos that enable employees to develop new skills on their own terms.
"We work closely with our employees to help them be the best versions of themselves professionally," says Campbell. "The opportunity to learn, share knowledge, grow and be successful is fundamental to all our employees and to TD's ongoing success. Employees want to contribute in a meaningful way to the success of their team, business and the organization."
When hiring, TD looks for people with the potential to develop, grow and win, Campbell adds. "Our promise to candidates who join TD is one of opportunity and continued development – helping employees achieve their full potential and career goals. From mentorship to helping new hires integrate into the TD culture, to ongoing training programs and leadership development, our colleagues receive everything they need to succeed.
"Our ability to provide opportunities for career growth – both in an employee's current role and towards future career aspirations – is a priority for us. The cornerstones of our culture are to provide opportunities beyond expectations, work that matters and inspiring leadership. In doing that, we empower our colleagues to create meaningful experiences for our customers."
TD seeks a wide range of talent for its digital future
When Amy Yeung was finishing up her PhD in social psychology at University of Waterloo and was wondering if she should stay in academia, it never occurred to her that she might find work at a bank. Now, after a year and a half as a Senior Design Researcher in Digital Customer Experience (DCX) at TD Bank, she enjoys using her psychology and research training to help develop and test new designs and prototypes of digital interfaces like web pages or apps.
Yeung is part of a transformation of the financial services industry that's being driven by technology and led by companies such as TD, which are hiring people with a surprisingly wide range of backgrounds.
"As technology becomes a fixture in our everyday lives, the world around us is being shaped by it, and it's revolutionizing how we do just about everything," says Michael Rhodes, Group Head, Innovation, Technology and Shared Services (ITSS). "At TD, our customer journeys are increasingly beginning in the digital space. So as we build the bank of the future, we're also recruiting and developing for the skills of the future."
Those skills include highly specialized tech knowledge - DevOps, data science and artificial intelligence, for example - but also research expertise and transferable skills such as Yeung's to provide insights into customer needs and expectations.
"We're hiring top talent from a range of different areas, from engineers and data scientists to mobile and web developers and anthropologists who work on customer experience design," says Rizwan Khalfan, Chief Digital and Payments Officer. "The scope of skills and expertise that we need has never been more diverse."
Yeung had not quite completed her PhD when she came across a TD job posting for a researcher in the DCX Design Research Team. She had some related experience from an internship with Facebook doing foundational research about users, so she applied for the position.
"My first interview was held in a research lab room that had just been built at TD headquarters in Toronto," she recalls. "I thought that was pretty cool. They'd built their own space instead of renting vendors' space. It showed they thought the work was important."
As part of a team of seven researchers in Canada and another three in the U.S., Yeung works with bank customers and employees on a variety of digital projects.
"As well as testing new interfaces, we also do more conceptual research," she says. "We try to understand the potential barriers that people come across when using digital interfaces. It's not just about where to click but how comfortable they are with the experience. People are very serious about banking online - there are important issues about privacy and trust.
"Our role is to understand their experiences as well as their expectations. I have to uncover the real problem, which isn't always what it seems. I really like discussing issues with other researchers with such a diversity of ideas, thoughts and specializations. Our team is very collaborative."
Khalfan adds, "We believe that creating an inclusive work environment that brings out the best in people is essential to our success. So beyond technical expertise, we look for people who are passionate about enriching lives in ways that are meaningful to our customers and colleagues."
To find people who might not be considering working at a bank, TD gets involved with organizations like #movethedial and events such as Elevate, Canada's biggest tech festival, where it sponsored the Elevate Hackathon.
"This type of experience isn't expected from a bank," says Rhodes. "It gives participants the opportunity to experience the kinds of exciting technology opportunities that exist at TD. There has never been a more exciting time to work for a bank."
Recognized as one of Canada's Best Diversity Employers (2018):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 1, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Best Diversity Employers (2018):
- TD created a diversity sourcing team, focused solely on attracting top talent from diverse communities -- activities within these roles include maintaining relationships with diverse organizations and student associations and attending diversity-focused recruitment events
- Since 2005, TD has partnered with Toronto Region Immigrant Employment Council's Mentoring Partnership, providing over 1,570 mentoring relationships since the project's inception -- and, working with ACCES Employment, designed a week-long course for professional women who are new to Canada called "Empowering Women"
- In partnership with Lime Connect Canada, TD manages a summer internship and scholarship program for third-year students with disabilities -- and is also piloting a recruitment program with Specialisterne Canada to hire individuals on the autism spectrum -- the program includes recruitment workshops in place of traditional interviews, 4-week onboarding with job coaching supports, and training for people managers and teams
TD Bank takes a holistic approach to diversity
Jonathan Kim knows how to deal with adversity. He has had to use a wheelchair since he was in a car accident at the age of 14. While he credits his emotional recovery to a strong support net-work of family and friends, searching for a job after graduat-ing from Western University often left him discouraged. "Some employers didn't seem interested in hiring me because of my disability, while other places
were simply inaccessible," he recalls.
Kim says his experience changed when he was hired at TD Bank.
"At first I was shy, worried if I could do the work and succeed," he says, "but the culture was so accepting that I became more comfortable with my disability and more confident in myself."
Kim started working as a customer service representative at a TD branch in London, Ont., before working his way up through other roles to the position of manager of Customer Service. In June 2017, he moved to TD's head office in Toronto as National Coordinator for the bank's United Way Campaign.
"TD sets me up for success by making sure I have access to the tools I need so that I can do my job while ensuring I work in a place that celebrates differences," Kim says.
Riaz Ahmed, Group Head and Chief Financial Officer, TD Bank Group, and Chair of TD's Inclusion and Diversity Leadership Council, says fostering an inclusive and accessible environment where everyone feels welcome is essential for attracting and retaining the best talent. "Each of us needs to feel included in order to unlock our full potential," he says.
The bank's goal is to ensure that inclusion and diversity are embedded as much as possible into every aspect of the business, including workplace practices, customer relationships and community involvement, Ahmed says. "Our success depends on it. Our culture needs to reflect the communities where we do business and where our colleagues and customers live and work."
Since many employees relate to more than one diverse group and are now more willing to talk about their identities, TD has recently adopted a more holistic approach to inclusion and diversity initiatives. Ahmed says colleagues and executives are using internal blogs, online discussion forums, social media, videos and events to share stories that historically have not been part of the workplace conversation.
That kind of engagement from peers inspires Kim to advocate for inclusion and diversity within TD.
"We all have a role to play in ensuring we create a culture where everyone feels valued, respected
and supported," he says.
Recognized as one of Canada's Greenest Employers (2018):
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 18, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Greenest Employers (2018):
- TD promotes green building design for new and existing facility renovations, from pioneering the net-zero-energy retail branch to solar power generation (with 2 megawatts of solar generation capacity) and improving energy efficiency in all buildings -- and, while increasing its occupied space by approximately 25%, the bank has simultaneously reduced its greenhouse gas emissions by 23%
- Along with many green "firsts", from establishing a Chief Environment Officer back in 2008 to being the first bank to issue a green bond in 2014, TD Bank has contributed over $12 billion since 2006 to developing the low-carbon economy, from lending to companies and projects with low-carbon operations to supporting local environmental projects in communities across the country
Green awareness colours all parts of TD
A culture of environmental awareness is evident throughout TD Bank Group, from the way the bank engages with its customers and suppliers, to its encouragement of employee-led initiatives in the workplace, to its many volunteer programs within the communities it serves.
"TD is committed to helping enrich the lives of our customers, communities and colleagues. Investing in the future so everyone feels confident that they can succeed in a changing world is critical - and having a vibrant planet is a key piece of that," says Karen Clarke-Whistler, an environmental scientist who has been the bank's Chief Environment Officer since 2008.
"As a financial institution, one of the most significant contributions we can make is through our financing, to help accelerate the transition to the low-carbon economy and to help build healthy, vibrant and inclusive green spaces for generations to enjoy," she says. "That's why we're targeting $100 billion by 2030 to help direct capital towards companies, ventures and programs that are driving innovation in clean tech, carbon emission reductions, energy-efficient housing and green space enhancement."
One example of how the bank aligns its business activities with its environmental values is the TD Green Bond, first issued in 2014. Proceeds from the bond are directed towards projects that support the transition to the low-carbon economy. In 2017, TD issued its second green bond and its first U.S.-dollar green bond. The US$1-billion issuance was one of the largest ever made by a major bank.
As well, TD was the first Canadian bank to join the CDP Supply Chain Program, an initiative to help companies manage the environmental risks and opportunities in their supply chains. Through this program and its sourcing and procurement policies, the bank engages its suppliers in its support for environmental goals.
TD's 85,000 employees are also encouraged to make their own mark when it comes to improving the world around them.
In fact, TD's commitment to the environment was one reason Alexander Tasciotti took a full-time job with the bank after graduating from the University of Toronto with an Honours BA in Communications, Culture and Information Technology.
"I started at TD in March 2005 as a part-time teller when I was still at university," he says. "I worked part-time for other companies too, but I decided to stay with TD because I really liked the engagement in so many different community activities. We have a culture that's really about making people's lives better. It's at the heart of what we do."
After working his way up through various branch and managerial positions, Tasciotti is now Marketing Coordinator at TD's head office in Toronto, as well as volunteer Chair of the Marketing Think Green Team.
"I find the work outside my day-to-day job particularly rewarding," he says. "We look for different ways of engaging employees, rallying up excitement around environmental initiatives such as Tree Days."
Through TD Tree Days, the bank's flagship volunteer and urban greening program, employees have worked with hundreds of community organizations such as municipalities, local conservation organizations and Indigenous communities to plant more than 300,000 trees since 2010.
Other initiatives that employees can get involved in include the TD Friends of the Environment Foundation. Now in its 28th year, the foundation has supported more than 24,000 local environmental projects across Canada. In celebration of Canada's 150th birthday, the bank launched the #TDCommonGround Project to build on its history of greening local communities. Through this initiative, more than 150 community parks and green spaces across the country were revitalized to help bring more people together in their communities.
"Through staff engagement programs such as these, our employees play an active role in our environmental strategy," says Clarke-Whistler. "They're critical to TD achieving its environmental goals at work and in the community."
Tasciotti has welcomed the opportunity to do something significant. "I'm young but I feel I have a voice. I thought some of the existing programs could be improved," he says. "I wanted to bring more energy to them, and I was able to make suggestions, which were adopted. TD is a great place to springboard ideas you have to make things better. Someone is listening; your ideas count."
Recognized as one of Canada's Top Employers for Young People (2019):
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Jan 17, 2019)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top Employers for Young People (2019):
- TD manages a dedicated 2-year program leadership development program for recent MBA grads -- the program consists of four rotations in total and participants may select rotations from across the entire organization
- Through TD's Scholarship Summer Employment program, the bank provides scholarship recipients summer employment as a Customer Service Representative, a placement at a corporate or regional office, or employment at a Canadian charitable organization, depending on the student's year of eligibility
- TD manages a generous Scholarship for Community Leadership program for students in their final year of high school or CEGEP (up to 20 scholarships are awarded each year) -- recipients receive scholarships of up to $70,000, including up to $10,000 per year for tuition, $7,500 per year for living expenses, paid summer employment, mentorship opportunities, annual gatherings and networking opportunities
TD Bank wants young people to help shape its future
TD Bank aims to provide its people with work that matters in an environment where everyone feels welcome. In particular, says Steve Knox, Vice President of Talent Acquisition, the bank strives to ensure that its young employees are comfortable, stimulated and able to reach their potential as unique individuals.
"Young people are a significant part of our talent strategy," Knox says. "We have a team dedicated to campus hiring and strong partnerships with schools. We're strengthening the program because we recognize that young talent is more tuned into our rapidly changing world, more digitally savvy."
That's important to TD because banking itself is also changing rapidly. Students and recent graduates understand the emerging trends and technologies that will shape the bank of the future. They bring fresh perspectives that help TD meet the evolving needs of its customers.
"I find great value in talking to students and learning how they see things," says Knox. "It also gives me an opportunity to explain to them how the digital world has transformed banking. They don't always understand how diverse a career in banking can be."
Through its summer co-op and associate graduate rotational programs, TD introduces students and recent graduates to the wide variety of opportunities that are available at the bank.
Stefanie Bodnar is currently in the third of four rotations in the associate program, as an Associate Business Systems Analyst at TD headquarters in downtown Toronto.
"It's a great learning experience for me," she says. "We try different areas of the bank, experiencing different points of view, so we can see what we find most interesting. It's on-the-job learning, living and breathing the role. After the program is done, we can apply for our dream job when it's available."
Bodnar started with TD six years ago, when she was 18, as a part-time Customer Service Representative at a branch in Windsor, Ont., while she worked towards a business degree and then completed an additional one-year degree in computer science at the University of Windsor. After that, she took a full-time position in the branch, and a year later was accepted into the associate program.
"The program brings real value to a young person, with the option to try something totally new, to learn and apply the new knowledge," she says. "It's meaningful work and I'm treated as an equal, which is a huge thing, especially for a new graduate."
TD has built a community of "the next best" in young talent, cultivating its young employees through exposure to leaders, a culture of networking and development, and a push for innovation. "It's our whole concept of the bank as offering very diverse work and a diverse, rich and meaningful career," says Knox.
The push for innovation includes what the bank calls an ecosystem of experimentation. "We want to get people more comfortable with experimentation - to try and sometimes fail in the pursuit of learning and innovation," Knox explains. "This is new to banking and it makes us more agile and nimble."
"The idea of experimentation is part of my comfort level in trying new things," adds Bodnar. "There are enough people supporting you that you can learn from any mistakes. I began at TD because it was always known as a very open, welcoming bank, and now the biggest reason I stay is the culture, which is so supportive.
"It's also consistent throughout the bank. Moving from the retail space to the corporate space, I've seen how consistent it is. Even senior leaders are very open and easy to talk to. I like being around so many intelligent, open-minded people. I've made great friendships at work and outside of work. And it's fun."