Recognized as one of Canada's Top 100 Employers (2018)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Nov 6, 2017)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top 100 Employers (2018), Top Employers for Canadians Over 40 (2018) and Greater Toronto's Top Employers (2018):
- TD helps employees plan securely for the future with contributions to a defined benefit pension plan and health benefits that extend to retirees (with no age limit) -- additionally, the bank maintains a dedicated Retired Alumni website and provides financial support for 7 alumni associations across Canada
- TD considers previous work experience when setting vacation entitlements and offers long-serving employees an additional week of paid vacation on their 25th anniversary (and every 5th anniversary thereafter)
- TD invests in the ongoing development of employees with generous tuition subsidies for courses related and indirectly related to their position (to $4,000) and maintains partnerships with a number of country's leading business schools including the University of Toronto, Queen's University, Western University and McMaster University
TD empowers employees with inclusive and innovative culture
Anyone who thinks a banking career has to follow an established or traditional pattern should talk to Roger Bruggeman, Manager of Innovation in Personal Banking Operations at TD Bank Group. Since 1990, he has built his own unique career path that has taken him into areas as diverse as credit card scoring, fraud prevention, collections, information management and automation.
"The bank has always been willing to adjust and be flexible to help me in my career and offer me challenges," says Bruggeman, who is based in Mississauga, Ont. "I have had the opportunity to work with very creative people who encourage me to try new things and take chances on my ideas."
The corporate culture that allows such career flexibility didn't happen by accident. TD is focused on being a leading employer now and in the future, fostering innovation and creativity.
The company is committed to helping employees achieve their full potential by setting clear expectations, investing in their development, and providing the opportunities and resources they need to be their best.
"We believe that a great customer experience starts with a great colleague experience," says Bharat Masrani, Group President and Chief Executive Officer of TD Bank Group. "We work hard to create an inclusive and supportive workplace where our colleagues feel empowered and valued."
As the organization evolves, it aims to provide new opportunities for employees to gain many different experiences and build varied careers, whether they follow traditional or non-traditional paths.
"TD's capacity to adapt has always been one of our greatest competitive strengths," Masrani says, enabling the bank to achieve its objectives of assisting customers to meet their financial goals, building an inclusive workplace, and strengthening communities through volunteerism and efforts around the environment.
"We are only as successful as the communities we serve, which is why helping them thrive is critical to our success."
Last year alone, TD contributed more than $100 million to a wide variety of charities, and more than 30,000 TD employees registered with the bank's volunteer network to connect with and support causes they care about, donating more than 127,000 hours over the year.
As well, TD has maintained its commitment to remain carbon-neutral. Since becoming the first North American bank to achieve this, back in 2010, it is now a recognized leader in green bond financing, and the only Canadian bank listed on the Dow Jones Sustainability World Index.
"We continue to rethink and reimagine how we live up to our purpose of enriching the lives of our customers, colleagues and communities. This includes simplifying the way we do things and empowering our people with the aim of being more responsive and more relevant in what we offer," says Masrani.
Simplifying the ways things are done is one of Bruggeman's responsibilities in his current position in TD's Personal Banking Operations. "We are constantly improving processes, finding new ways of saving time and creating efficiencies for our customers and our colleagues," he says.
Masrani emphasizes TD's commitment to putting customers first. "We are here to listen to our customers, to help them achieve their financial goals and feel more confident about their future," he says. "And we know we can only do this by fostering an inclusive culture and providing our colleagues with growth opportunities and a great place to do meaningful work."
Recognized as one of Canada's Best Diversity Employers (2017)
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Mar 27, 2017)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Best Diversity Employers (2017):
- TD employs a Manager of Aboriginal Talent Acquisition, responsible for establishing relationships with schools, student centres and Aboriginal community organizations -- additionally, the position works with the bank's Aboriginal Circle and Aboriginal Banking Unit to support recruitment events and employee referrals -- TD also sponsors 20 scholarships for Aboriginal students through Indspire
- As a result of employee and customer feedback, TD Bank works to further incorporate diverse groups in advertising materials and initiated diversity reporting to review its market creative on a quarterly basis to ensure marketing materials meet diversity standards from an imagery perspective
- TD maintains 11 regional LGBT employee resource groups across Canada and the enterprise-wide LGBTA Pride Network with nearly 3,000 members -- and publishes an internal Pride 365 quarterly newsletter written by and for TD employees who are part of the LGBTA community
"I'm really proud of my visibility against all odds. It's a world that is dangerous when you are visibly Trans. You have to be strong and brave to overcome every little barrier that is going to get thrown your way daily. And there will be a significant amount. For me nevertheless, visibility is liberty, and it is important that I am visible so that others don't have to be." Rachel Clark, IT Specialist and award winning Transgender Activist
Be who you are... TD lives diversity
As a gay man of Jamaican descent, Al Ramsay spent years in the closet both at home and at work. That suddenly changed 12 years ago when he joined TD.
"I was out at TD a long time before I was out at home because I felt so super-comfortable about being myself at work," says Ramsay, the bank's Toronto-based National Manager for LGBT Business Development. "I had been weighed down with despair all my life with this secret, and I got lighter automatically."
It was an exciting time for Ramsay and TD. Across all divisions, the company was in the midst of its Diversity 2.0 campaign, a major push to increase diversity and inclusion led by former president and CEO Ed Clark. Current President and CEO Bharat Masrani has taken up the torch and accelerated the effort.
In 2005, TD became the first bank to sign on as a major sponsor of Pride Toronto, organizer of North America's largest annual Pride celebration. The bold move upset some clients. But TD stood firm, and Clark made it clear that the company would never negotiate its values. "That was the time," remembers Ramsay, "when I really, truly knew that this was my home."
Paul Clark, Executive Vice-President, TD, and Chair of TD's People with Disabilities Committee, says diversity is a key driver of the bank's success. "We have always been committed to creating a place where employees and customers feel welcome and comfortable, regardless of background, religion, race, disability, age, gender, sexual orientation, or any other aspect of their identity," he notes. "Creating a diverse workforce is a priority for us because it's the most effective way to bring out the best in people."
TD has created a full team of talent acquisition specialists who are focused on attracting diverse talent - including a Manager, Aboriginal Talent Acquisition, who is responsible for establishing relationships with schools, student centres and Indigenous community organizations to build awareness of careers with the bank. In partnership with several national, Indigenous-led organizations, TD also sponsors scholarship and mentorship programs for Indigenous students.
TD business leaders regularly participate in on-campus networking sessions with students with disabilities, and the company accommodates its deaf and hard-of-hearing colleagues through a full-time American Sign Language interpreter and video relay services using webcams. Visually impaired employees are supported with technology from the bank's Assistive Technologies Lab, which provides applications, for example, that automatically read e-mails.
TD also maintains 11 regional LGBT employee resource groups across Canada and one of the largest, enterprise-wide LGBTA Pride Networks in North America, with nearly 3,000 members. It also offers an extensive black employee network, and is among the most active corporate participants each year in Black History Month.
"We have robust programs to help employees from all backgrounds succeed at work," says Clark. "TD is in the people business. We enrich the lives of our customers, colleagues and communities by helping them realize their aspirations."
Based on employee and customer feedback, TD is also working to ensure that its advertising reflects the diversity of its staff and customers.
Diversity at TD is an ongoing journey, and every year it strives to improve, says Ramsay. "It's the right thing to do, but it also makes good business sense from a customer and community viewpoint," he adds. "The beauty of diversity is the diversity of thought, and if you don't have that, you're losing out on all these great ideas from people of different backgrounds. It means everyone has the opportunity to achieve their full potential."
Recognized as one of Canada's Greenest Employers (2017)
By Richard Yerema and Kristina Leung, Mediacorp Canada Inc. staff editors (Apr 20, 2017)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Greenest Employers (2017):
- TD promotes green building design for new and existing facility renovations, from pioneering the net-zero-energy retail branch to solar power generation (with 2 megawatts of solar generation capacity) and improving energy efficiency in all buildings by 17 percent per square foot over the past 5 years -- the bank has combined these successes with a pioneering "FlexWorkPlace" program, reducing commuting and business travel miles through greater adoption of alternative work styles
- TD has a well-established green network with representation from its corporate offices and retail operations across Canada -- the bank has 55 green teams and locations across North America, helping to coordinate numerous environmental initiatives, from educational initiatives to volunteering activities in support of the longstanding "TD Friends of the Environment Foundation"
- TD was one of the first major employers in Canada to introduce a senior executive position dedicated to environmental sustainability back in 2008 -- the bank's Chief Environment Officer is an environmental scientist with over two decades of experience in the field -- the bank also maintains an Environmental Steering Committee comprised of senior-level executives from across the company
TD Bank Group embeds the environment into its business
At TD Bank Group, Jamie Kruspel's business card reads: "Senior Manager, Strategy & Emerging Capabilities, North American Phone Channel." It should also say, "Eco-Warrior."
Driven by his passion for sustainable living and TD's commitment to the environment, Kruspel has played a key role in projects that have helped make TD an environmental leader in his hometown of London, Ont., and across Canada. "I take a lot of pride in knowing that my employer supports so many projects that promote sustainability," says the mechanical engineer. "I think it's something unique about our culture."
In 2009, Kruspel led a major retrofit of a TD branch in southwest London that resulted in the first LEED Platinum certificate for an existing bank branch in Canada - the highest level of achievement for green building excellence. The design not only incorporated energy-saving features like LED lighting, but also revamped TD Bank Group's procurement practices for renovations to favour suppliers that observe sustainable business practices. The branch, he notes, "became a template for the rest of our branch network."
Two years later, Kruspel was a project leader for the unique TD Green Energy Park on land adjoining another branch in north London. The park educates visitors about sustainability through a self-guided tour, which explains its numerous environmentally friendly features. It also includes an amphitheatre, electric car chargers, and 244 solar panels that bring the nearby TD branch to almost net-zero energy consumption. A nearby school has even incorporated the park into its environmental curriculum.
Kruspel's impressive ecological resumé also includes stints as site leader in London for TD Bank Group's national TD Tree Days program. In London alone last September, the one-day event brought together more than 250 employees and community volunteers to plant almost 2,000 trees in two locations in the city. "It's a ton of fun," he says with a smile. "It really embodies TD's mission to enrich the lives of customers, colleagues and communities." In 2008, TD Bank Group became the first - and is still the only - major Canadian financial institution to create the position of Chief Environment Officer. "At that time," says Karen Clarke-Whistler, an environmental scientist who has served in the role since its inception, "we started to recognize more the importance of the environment as an economic lever, and that we needed to understand that better - not only from a risk perspective, but from an opportunity perspective."
TD Bank Group also maintains an Environmental Steering Committee comprised of senior-level executives from across the company. Clarke-Whistler says TD's environmental initiatives are aimed at advancing two main goals. The first is to address climate change and support the transition to a low-carbon economy. And, secondly, to build stronger communities by expanding and enhancing urban green space and the activities that occur within them. "Our whole strategy," she notes, "is to embed the environment into our core business."
To reduce its carbon footprint, for example, TD Bank Group is carbon neutral and promotes green building design in all new construction and renovations. Over the past five years, it has improved energy efficiency in all its buildings by 17 per cent per square foot. The bank's pioneering Flex Workplace program has also reduced commuting and business travel through redesigned work spaces and policies that accommodate flexible work patterns.
Clarke-Whistler says surveys consistently show that TD's commitment to the environment is a deep source of pride for employees, and they're actively involved in supporting it. The company has 55 green teams in locations across North America, which help to educate and coordinate environmental activities across the country -- from educational initiatives to volunteer work with the longstanding TD Friends of the Environment Foundation. In 2017, TD's Canada 150 celebrations are engaging employees and communities through the #TDCommonGround Project, a national initiative that will enhance over 150 local parks and green spaces.
Recognized as one of Canada's Top Employers for Young People (2018)
By Kristina Leung and Richard Yerema, Mediacorp Canada Inc. staff editors (Feb 8, 2018)
Here are some of the reasons why TD Bank Group was selected as one of Canada's Top Employers for Young People (2018):
- TD manages a generous Scholarship for Community Leadership program for students in their final year of high school or CEGEP (up to 20 scholarships are awarded each year) -- recipients receive scholarships of up to $70,000, including up to $10,000 per year for tuition, $7,500 per year for living expenses, paid summer employment, mentorship opportunities, annual gatherings and networking opportunities
- Through TD's Scholarship Summer Employment program, the bank offers scholarship recipients summer employment as a Customer Service Representative, a placement at a corporate or regional office, or employment at a Canadian charitable organization, depending on the student's year of eligibility
- TD's Women in Leadership network created a mentorship program for first and second-year university students interested in learning about careers in capital markets -- 25 female students were recently matched with Managing Directors from TD Securities for 4 months to gain industry insights
Expecting the unexpected at TD Bank
Success can come in unexpected ways at TD Bank. That's why young employees with experiences and backgrounds seen as "non-traditional" for a financial institution are encouraged to explore a variety of career options while developing their networks and industry knowledge.
Kelly Laidlaw was working as a fashion designer when she joined TD's Graduate Leadership Program. "After I received my MBA, I didn't think a bank would look for someone with a fashion background but I found that TD values people who think differently and creatively," says Laidlaw, who is now Relationship Manager of Customer Strategy at TD Insurance in Montreal.
She says the program exposed her to the wide range of roles and types of work available, while building relationships with colleagues from different areas of the bank.
"It was a motivating factor in my joining the bank and it has greatly exceeded my expectations and set me up for success," says Laidlaw.
TD aims to tap into a wider range of candidates, build a pool of diverse and top talent, and attract and retain the best of the younger-generation workforce. Casting a wide net via social media initiatives and career advancement opportunities such as paid internships, co-op programs with colleges and universities, rotational programs and leadership development helps the bank achieve that.
"Our goal is to develop the next generation of leaders by providing emerging talent with opportunities that allow them to maximize their potential and fulfill their career goals," says Tara Deakin, TD's Senior Vice President of Talent.
One way TD ensures that employees are exposed to different areas of the bank is through mutual mentoring initiatives. This approach partners colleagues at different stages in their careers to share insights and experiences on a variety of topics, ranging from navigating the organization to career development and new ways of using workplace technology and social media.
"These interactions are crucial because they encourage emerging talent to take on challenges and interesting work," says Deakin. "As a result, many of our employees discover career opportunities they may never have expected at a financial institution."
Carlos Marques can relate to that. Now in his 17th year at TD, he was studying engineering when he found part-time work at the bank to pay for college. It was advice from peers and mentors as well as support from managers that encouraged him to explore new opportunities.
"They saw potential in me that I didn't see at the time," Marques says. "A career at the bank started to intrigue me and I realized this was what I wanted to do for the long term."
To date, his TD career has included working as a financial advisor and a people manager in phone banking, and he's now a Business Analyst in TD's Branch Systems and Solutions group in London, Ont.
Deakin says that while career challenges and opportunities to grow and develop are important factors for emerging talent when deciding where to work, "flexibility in the way they work and doing work that matters" are also crucial. This includes making a difference in the community in ways that are important to employees.
"A core part of TD's purpose is to enrich communities, and employees are encouraged to get involved in many ways outside the bank," says Deakin. "We encourage them to seize meaningful opportunities that both support their interests and help meet community needs. We know this provides valuable skills and leadership training, work experience and an incredible sense of personal fulfillment."
Marques, who also serves as co-chair of London's Team TD GenNext for United Way, agrees. "To have the opportunity to give back, with full support from the bank -- it's exciting to think what I can achieve," he says.